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Assistant Branch Manager

4 months ago

South Boston, United States City of Boston Credit Union Full time

_**Overview**_

The Assistant Branch Manager demonstrates a broad understanding of deposit and consumer loan products and services and is able to perform various duties related to the efficient account opening and accurate and efficient processing of member data. Builds member relationships through knowledge and understanding of credit union products and services. Adheres to established CBCU policies and procedures.

Travel is required to other locations and employee must be able to work flexible schedules to meet the needs of each branch location. Reliable transportation is also required.

**Responsibilities**
- The essential functions include, but are not limited to the following:_
- Responsible for branch opening/closing, managing the branch in the absence of the Assistant Branch Manager and/or Branch Manager.
- Greets and welcomes members in a courteous and professional manner.
- Identifies the financial needs of each member served.
- Recommends appropriate solutions to meet member needs and provides excellent customer service.
- Completes all member requests including, but not limited to, account openings and account maintenance.
- Performs routine bank transactions including, but not limited to, deposits, withdrawals, check cashing, loan payments, maintaining logs, etc.
- Maintains and balances cash drawers and reconciling discrepancies.
- Complies with CBCU operations and security procedures by participating in all dual-control functions and auditing other Retail team’s currency, and assisting in certification of proof.
- Participates in the branch’s operational tasks including, but not limited to, audits, reconciliations, cash/vault settlements, ATMs, cash recyclers, month reporting, testing, etc.
- Develops and deepens member relationships by taking ownership to resolve customer issues efficiently.
- Enhances knowledge of CBCU products and services to promote opportunities to introduce the customer to all options available.
- Follows all bank security and compliance policies and procedures.
- Assists with supervision and training of other Retail team members.
- Perform other related duties as requested or assigned.

**Requirements**:

- High school diploma or equivalent.
- 3-5 years of banking experience.
- Exceptional customer service skills.
- Strong computer and math skills.
- Strong communication, interpersonal, and sales skills.
- Ability to maintain high level of confidentiality.
- Ability to be detail oriented, efficient, and produce accurate work.
- High level of accountability, growth mindset, and teamwork/collaboration.

Must be able to work rotating schedule of Monday through Saturday

Pay: $60,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance

Physical setting:

- Office

Application Question(s):

- Are you bilingual?

**Education**:

- High school or equivalent (required)

**Experience**:

- Management or Leadership: 3 years (required)

Ability to Commute:

- South Boston, MA 02127 (required)

Work Location: In person