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Banquet Manager

3 months ago

New York, United States Union Square Events Full time

Union Square Events

**Position Title: Banquet Manager**

**Reports To: Director Catering Services**

**Salary: $80,000 to $95,000**

**Other Forms of Compensation**:
Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

**Job Summary**:

- Job Summary: The Banquet Manager is responsible for directing and motivating a team to deliver high quality service in accordance with established standards. This role requires an individual who is attentive, energetic, and possesses strong team leadership skills.
- Managing Banquet Operations:
- Maintains established sanitation levels and manages departmental inventories and equipment.
- Develops lasting relationships with groups to enhance business growth.
- Acts as a liaison to the kitchen staff and actively participates in event servicing as needed.

Ensuring and Providing Exceptional Customer Service:
- Sets a positive example for guest relations and gathers feedback on product quality and service levels.
- Handles guest problems and complaints effectively, empowering employees to deliver excellent customer service.
- Emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities:
- Communicates and executes departmental and property emergency procedures, ensuring staff are trained in safety procedures.
- Observes service behaviors of employees, provides feedback, and monitors progress.
- Participates in the development and implementation of corrective action plans to address service challenges and improve guest satisfaction.

Leadership:
- Demonstrates adaptability and effective communication in handling change and complex information.
- Models problem-solving and decision-making skills, involving others in key decisions.
- Exhibits a professional demeanor that commands respect and fosters trust among colleagues.

Building Relationships:
- Interacts with coworkers and customers to build trust and confidence in organizational goals and relationships.
- Supports employees and business partners with diverse perspectives, driving innovation and enhancing business results.- Seeks learning opportunities to improve performance and utilizes business acumen to manage everyday operations effectively.
- Demonstrates knowledge of service standards, procedures, and techniques for executing banquet events and event services.
- Banquets: Possess a proficient understanding of service standards, protocols, and methodologies essential for executing banquet event orders, encompassing tasks such as banquet/meeting room setup and teardown, management of banquet functions and coffee breaks, as well as coordination of banquet beverage arrangements.
- Event Services (FOH): Demonstrate adept familiarity with the standards and protocols governing proper meeting room and table arrangements, encompassing diverse meeting room and table configurations, as well as the setup of staging and dance flooring to ensure seamless event execution.
- Basic Computer Skills:
- Utilizes basic computer hardware and software effectively.
- Demonstrates mathematical reasoning, oral comprehension, reading comprehension, and writing skills as appropriate for work-related tasks.
- Union Square Events is a member of Compass Group USA_

**Click here to Learn More about the Compass Story**

**Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**

**Associates at Union Square Events are offered many fantastic benefits.**
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)

**Applications are accepted on an ongoing basis.**

**Union Square Events maintains a drug-free workplace.**

**Req ID**: 1311734

Union Square Events

Gina Barbish

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