Lead Front Desk Specialist
2 months ago
**Title: Physical Therapy Front Desk Lead**
**Reports to: Director of Patient Access**
**Location: Harrison**
**Hours**:alternating hours during the week, sharing open/close PT office 615am-315pm and 930am -630 pm, Monday-Saturday
**Who we are**:
Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. The Spire network spans the Northeast with more than 1,300 employees, 130 physicians, and 28 locations in Connecticut, New York, and Massachusetts.
**What you’ll do**:
**Responsibilities/Duties**:
- Act as first point of contact for patient concerns; utilize customer service skillset and de-escalate patient and staff issues as required.
- Utilize staff resources for best patient experience.
- Greets and registers patients in a prompt and pleasant manner.
- Arrives patients in ModMed and notifies therapist of patient arrival via pager.
- Answers telephone, schedules appointments, provides information, and processes requests.
- Ensures Physical Therapy cancellation/wait list is maintained and updated.
- Verifies status of eligibility/benefit verification as well as authorization and utilizes two EMR systems, ModMed and Theraoffice.
- Responsible for training and developing new associates regarding front desk functions.
- Instruct patients regarding payment and referral process.
- Requests updates on established patients.
- Collect and enter all insurance referrals.
- Scan necessary documentation as needed into the patient chart in our EMR.
- Enter all demographic information and billing alerts in our EMR.
- Instruct patients to complete all required electronic forms.
- Chart preparation daily for upcoming appointments as per protocol.
- Ability to process collections.
- Processes no-show/missing tickets for Physical Therapy clinic on an ongoing basis
- Run reports to reconcile balance sheets daily for the site.
- Performs audit of chart prep and address staff as necessary.
- Provide documentation to management regarding staff onboarding and training.
- Escalate issues as necessary to management as necessary.
- Accept other duties as assigned by Operational Management.
- Oversees, coordinates, and directs activities about Physical Therapy front desk operations and staff to help facilitate all assigned tasks are completed in a timely and efficient manner.
- Maintains expert knowledge of different insurance carriers, plan types, and office protocols for different insurances.
- Maintains work area environment to ensure it is neat and all is in order.
- Takes and Maintains inventory in the clinic for various supplies as needed and notifies manager to order.
- Acts as point of contact to help facilitate facilities-related needs on site.
- Ensures all HIPAA regulations are adhered to.
- Follows ONS’ policies and procedures.
- Performs other duties as assigned.
**Who you are**:
**Qualifications**
- High school diploma or equivalent required.
- Minimum one year experience as registrar, clerical associate, or similar function required.
- Specialist office experience preferred.
- Experience in navigating an EMR/PM, Microsoft office, and other daily utilized systems.
- Must be detail-oriented and accurate.
- Ability to work well under pressure.
- Ability to lead a team of professionals
- Strong interpersonal and customer service skills.
- Healthcare industry knowledge helpful.
**What we offer**:
- Excellent growth and advancement opportunities
- Dynamic environment
- Access to a diverse network of practitioners
- Broad infrastructure of tools and programs to enhance the employee experience
- Competitive Compensation
- Generous PTO
- Benefits package: health, dental, vision, 401(k), etc.
**_
We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”)._**
IND5
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