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Customer Service/dispatcher

4 months ago

Humble, United States Emergency AC Airconditioning, Heating & Plumbing Full time

**Position Summary**:
The Customer Service Dispatch handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Dispatch will be responsible for assisting in day-to-day operation of the Center.

**Key Responsibilities**:

- Answers incoming phone calls from customers and assists call or routes call to appropriate person
- Maintains good customer relations
- Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
- Maintains customer records by updating account information
- Accurately dispositions calls in call monitoring software
- Communicates with customers on the status of service calls
- Assists with dispatching
- Continually maintains working knowledge of all company products, services, and promotions
- Working to improve accuracy in scheduling and speed of response
- Reliable attendance and on-time job performance
- Performs similar/other duties as needed or assigned
- Alternate weekends are required
- Occasional work from home and over time

**Qualifications**:

- High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
- Experience or training the use of computers and related systems in an administrative office environment
- Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
- Excellent customer-service, communication, and interpersonal skills
- Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
- Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
- Ability to work effectively in both a team and an independent environment
- Ability to make decisions based on established guidelines and procedures
- Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
- Effective organizational and time-management skills. Must be able to prioritize work based on service demands
- An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

Pay: Up to $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Rotating weekends

**Experience**:

- Dispatching: 1 year (required)

Ability to Commute:

- Humble, TX 77338 (required)

Ability to Relocate:

- Humble, TX 77338: Relocate before starting work (required)

Work Location: In person