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Customer Service Liaison

2 months ago

Humble, Texas, United States Magneto and Diesel Distributors Full time
{"Job Title": "Customer Support Representative", "Job Description": "

At Magneto and Diesel Distributors, we're seeking a skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Assist customers with product inquiries, resolve issues, and provide solutions to meet their needs.
  • Work closely with our team to identify and address customer concerns, ensuring a positive experience.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Collaborate with other departments to resolve complex customer issues and improve overall customer satisfaction.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong product knowledge and understanding of customer needs.
  • Proficiency in Microsoft products and ability to learn new software.
  • Bilingual skills a plus.

Magneto and Diesel Distributors is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees.

", "Company Description": "Magneto and Diesel Distributors is a leading provider of automotive engine parts. We're dedicated to delivering exceptional customer service and support to our customers."}