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Life Flight Dispatcher

2 months ago


Humble, Texas, United States Memorial Hermann Health System Full time
Job Summary

As a key member of the Memorial Hermann Health System team, the Life Flight Dispatcher plays a critical role in ensuring the safe and efficient transportation of patients in need of air medical transport. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Receive and assign emergent and non-emergent flights to provide air medical transport to 911 agencies, chemical plants, and hospitals within a 150-mile radius from the Texas Medical Center.
  • Monitor all incoming and outgoing traffic in the Texas Medical Center and all Memorial Hermann facilities.
  • Communicate with transfer centers, physicians, outlying medical facilities, and 911 centers to collect and document pertinent patient transport information.
  • Operate transmitting and receiving two-way radio console, weather AWOS system, computer database, mapping system, and related equipment in support of air medical transport teams.
  • Ensure effective communications are maintained between all aircraft and medical crew members, including flight following and vehicle position reports within prescribed timelines.
  • Document findings appropriately to ensure Aeromedical Providers FAA FAR 135 Certificate and CAMTS accreditation standards.
  • Coordinate with multiple other air medical agencies that transport patients into the Texas Medical Center.
  • Initiate and coordinate Post-Accident Incident Plans and emergency plans as needed.
  • Notify appropriate response teams for inbound patients, including trauma teams, stroke teams, cath lab teams, and medicine teams.
  • Coordinate and monitor specialty team transports, including the MH Children's Transport team and the UT mobile stroke unit, as well as fixed-wing aircraft.
  • Participate in day-to-day departmental activities, performance improvement processes, staff meetings, and in-services.
  • Generate and fax billing packets after each patient transport to the billing company for processing.
  • Protect the privacy of patient information in accordance with Hospital Policy and HIPAA guidelines.
  • Monitor and direct the movement of aircraft on the ground and in the air.
  • Direct all ground traffic at Memorial Hermann helipads.
  • Issue landing and takeoff instructions to pilots.
  • Inform pilots about weather conditions, helipad availabilities, and other critical information.
  • Alert Fire, EMS, and Police in the event of an aircraft emergency and coordinate response efforts.
  • Ensure safe care to patients, staff, and visitors; adhere to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
  • Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; support department-based goals that contribute to the success of the organization; serve as a preceptor, mentor, and resource to less experienced staff.
  • Demonstrate commitment to caring for every member of our community by creating compassionate and personalized experiences. Model Memorial Hermann's service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.