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Seasonal Guest Services Associate at Coppola Winery

4 months ago

Santa Rosa, United States Delicato Family Wines Full time

**Position Purpose**
Under general supervision, the Guest Services Associate provides exceptional customer service to guests, enhances company brands, and facilitates communication across departments and to guests.

**Functional Responsibility**

**Essential Duties**
- Ensures smooth operations of daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guest are being engaged and entertained
- Greets all guests promptly and warmly; assist guest with questions, check-in and provides excellent service
- Responsible for performing daily operational responsibilities, including opening and closing duties
- Responsible for accurately processing transactions on register system
- Assists customers with amending orders and following through on all levels; i.e., working within internal database, using proper notes, alerting any departments that may be affected by changes, etc.
- Assists managers, teams, and guests during emergency responses
- Recommends property experiences, including dining, tastings, pool, and events to guests
- Proactively assists current members and sells new memberships
- Keeps up to date regarding local events and points of interest, communicating information appropriately to customers
- Keeps up to date with ABC regulation and adhering to established policies and procedures regarding the handling and service of alcoholic beverages
- Works on special projects, events, and experiences
- Other duties may be assigned

**Non-Essential Duties**
- Other duties may be assigned

**Minimum Requirements**

**Education and Experience**
- High school diploma or GED required
- 6+ months related experience preferred
- Sales background desired

**Certificates and Licenses**
- TIPS certified or certification; must be obtained within 30 days of employment
- CA Food Handlers certification required; must be obtained within 30 days of employment

**Knowledge, Skills, and Abilities**
- Organized and detail oriented
- Ability to remain calm and customer focused, during times of high volume and traffic
- Knowledgeable of safety protocols and emergency protocols
- Ability to effectively communicate and provide exceptional customer service to diverse groups
- Meets changing priorities in the workplace with flexibility and enthusiasm
- Basic business math skills
- Maintains a professional appearance and demeanor
- Working knowledge of wine, wine industry and Sonoma County region
- Proficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel)
- Ability to use multiple devices throughout role, including radios, computers, iPad’s and phones
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

**Working Conditions**
- Required to drive automotive vehicle or equipment
- Indoor and outdoor environment with exposure to the elements/temperature variations
- Exposure to weather-related temperature & humidity extremes
- Shift Rotation
- Required to wear PPE (Personal Protective Equipment)
- Work in close quarters or confined spaces
- Occasionally may be required to lift and carry cases of wine
- Must be able to work evenings, weekends, and holidays as needed

**Work Standards**
- Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
- Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
- Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
- Follows all Company policies and procedures

**Additional Comments**
Management retains the discretion to add to or change the duties of the position at any time.
Delicato Family Wines is an Equal Opportunity Employer.**Nearest Major Market**:Santa Rosa
**Nearest Secondary Market**:Petaluma
**Job Segment**:Equity, Food Service, Finance, Hospitality