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Front Desk Agent

4 months ago

Carlsbad, United States Holiday Inn Express Carlsbad Beach Full time

Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have excellent communication skills, a passion for guest services, and enjoy working in a fast-paced hotel environment, we would love to hear from you.

**Duties**:

- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately through OPERA PMS system
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations, cancellations, and changes as needed
- Maintain accurate records of guest interactions and transactions
- Collaborate with other hotel departments to ensure seamless guest experiences
- Handle cash transactions and maintain a balanced cash drawer.

**Skills**:

- Excellent phone etiquette and interpersonal skills
- Strong guest service orientation with a genuine desire to exceed guest expectations
- Knowledge of hospitality industry practices and procedures
- Bilingual a plus
- Ability to handle difficult situations with tact and diplomacy
- Proficient in using OPERA hotel management software systems
- Strong organizational skills with attention to detail

As a Front Desk Agent, you will have the opportunity to contribute to our guests' overall satisfaction by providing exceptional service. Join our team today and be part of creating memorable experiences for our valued guests.
- **This position requires flexible scheduling availability.**_

Pay: $19.15 - $20.08 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Morning shift

Work setting:

- In-person

Work Location: In person