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Dental Equipment Technician

4 months ago

Burlingame, United States Hiossen Implant Full time

**PRIMARY JOB RESPONSIBILITIES**:

- Provides responsible repair and installation services to our customers in a courteous and professional manner.
- Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
- Maintains and manages proper levels of inventory.
- Attends all required training, which includes but is not limited to Hiossen training and specific manufacturer technical training.
- Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes
- personal protective equipment when needed.
- Communicates in a timely manner to all Team Members and dispatchers, keeping all informed of progress of assignments.
- Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
- Submits all job related paperwork within the required time frames. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
- Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
- Participates in special projects and performs other duties as required.

**In addition to the essential duties and responsibilities listed above, all positions are also responsible for**:

- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis,
- performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in
- completing job duties and assignments.

**REQUIRED KNOWLEDGE AND SKILLS**:
**Experience**:

- Minimum 3 years equipment and customer service background

**Specialized Knowledge and Skills**:

- Working knowledge of hydraulics, mechanical and electrical systems. Basic computer skills.

**Physical capabilities**:

- You must be able to lift up to 100 pounds.

**Other**:

- Strong customer interpersonal skills.
- High School Diploma, Associates Degree or Technical School Certification is desirable.
- Must be able to comply with company uniform and dress policy and must be able complete all work related tasks utilizing company provided laptop as required.

**DIRECT REPORTS**: Regional Director

**LANGUAGE SKILLS**: The ability to read, write, speak, understand and communicate clearly with employees and within Hiossen in order to successfully and effectively complete assigned job responsibilities are required.

**TRAITS AND COMPETENCIES**:

- **Action Oriented**: Enjoys working hard, able to embrace challenges, seize opportunities and takes assertive and strategic action through appropriate planning.
- **Approachability**: Is easy to approach and talk to; puts others at ease, is a good listener and is coachable.
- **Attention to Details**: Exercises care in managing details and completes assignments accurately and correctly.
- **Business Acumen**: Understands and demonstrates how the business works and how things get done; anticipates and implements effective sales tactics aimed at meeting and exceeding sales goals; provides recommendations to upper management on ways to improves customer service.
- **Customer Focus**: Is dedicated to meeting the expectations of internal and external customers.
- **Integrity and Trust**: Adheres to Hiossen's mission and values; demonstrates strong work ethic; is clear and truthful in all communications. Follows direction and works effectively in a team environment.
- **Organization Skills** - Is capable of successfully handling multiple tasks; Does not become overwhelmed when handling several or multiple tasks or duties.
- **Results Oriented**: Measures success by achieving or exceeding goals, consistently monitors their own training goals through measureable activities and results.
- **Team Orientation**: Works well with others, accepts direction cheerfully and effectively, communicates well with others including with peers and superiors; works toward achieving team goals and objectives.

**BENEFITS**:

- Salary: $65,000 - $70,000
- Medical, Dental
- Vision,100% Company sponsored
- Basic Life Insurance and AD&D, 100% Company sponsored
- Short Term and Long Term Disability Insurance, 100% Company sponsored
- 401(k) plan with a company match up to 5%
- $230 Biweekly Car Allowance
- Gas Card
- $40 Biweekly Cellular Allowance
- Paid Time Off, including pro-rated Paid Sick Time Off
- 9 Paid Holidays per year

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or