Strategy and Customer Insights Manager

2 weeks ago

Boston, United States Printful Full time

Printful is the leading on-demand technology and fulfillment company that helps people turn their ideas into custom products. We empower thousands of small businesses—from entrepreneurs to creators to artists as well as iconic brands such as Coca-Cola and Netflix. With over 1 million apparel, accessories and home decor items produced each month in our global facilities we are the clear leader in our market.

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, upholding a high work ethic, and having fun along the way.

If you’re motivated, forward-thinking, and have a drive for excellence, Printful is the right workplace for you. Our business keeps growing, so we’re looking for an ambitious **Strategy and Customer Insights Manager **to join our international team. This is a new role in the organization and has high level visibility. It will report to the Head of Marketing and work closely with the functional leaders in the organization. Most Printful business partners will be based in Europe although most Printful customers are based in the US.
- East Coast location required, Charlotte, NC, or Boston, MA a plus._

**Your daily tasks will entail**:

- Acting as the "voice of the customer" within our organization with a focus on SMB customers
- Executing primary research to gain insights into customers and prospects
- Integrating findings from cross-functional teams
- Generating and prioritizing growth ideas based on research insights
- Improving the customer experience through research-driven initiatives
- Fostering a stronger culture of customer-centricity within the organization

**What we expect from you**:

- 10+ years of overall work experience with 5+ years of primary customer research experience: qualitative & quantitative
- Bachelor's degree required, Master’s or MBA preferred
- Working experience in the US eCommerce Market
- Exposure to the following would be preferred:

- Custom print/apparel market
- Content creator spaces
- Both SMB and consumer audiences
- Personal attributes:

- Strong executive presence and communication skills
- Excellent collaboration and results-driven mindset
- Ability to balance data orientation with creative instincts
- Proficient in global, distributed work environments
- Ability to travel 10-15% of the time, including internationally

**What we offer**:

- Compensation commensurate with experience
- Unlimited PTO
- Remote working and flexible hours
- Medical, Dental, Vision Insurance
- Critical Care and Accident Insurance
- Company-paid life insurance
- Short term and long term disability
- Generous employer match 401K
- Employee discounts for 300+ premium products
- Room for professional growth (conferences, workshops, mentoring, guest lectures)

Printful is an **equal-opportunity workplace**. We’re committed to diversity and inclusion and make our hiring decisions based solely on qualifications, merit, and work experience.

If you think you’d excel in this role, send us your resume and a cover letter in English, showing us why you’re the right person for the job

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Unlimited paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Location**:

- Boston, MA (preferred)

Work Location: Remote

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