Vice President of Customer Success
3 weeks ago
Join a pioneering force in network automation
At IP Fabric, we're on a mission to define and lead the technology space of network assurance. As we take strides towards realizing this ambitious goal, we're in search of the sharpest minds to join our diverse and distributed team, helping us shape the future of network assurance. After securing a series B investment, we continue to grow the business, spanning across Europe, the US, and far beyond.
As the VP of Customer Success at IP Fabric, you'll play a pivotal role in shaping the future of network assurance and automation.
Your mission: build and execute strategies that not only drive customer adoption, satisfaction, retention, and growth but also establish a new department that becomes the heartbeat of our success story.
Key Responsibilities:
Strategic Leadership: Craft and implement a comprehensive customer success strategy that intricately aligns with our business goals and objectives. Define key performance indicators (KPIs) to gauge and continuously refine the effectiveness of our customer success initiatives.
Building from Scratch: This isn't just about leading a team; it's about building one from the ground up. You’ll be expected to build scalable and targeted processes/programs through automation, customer segmentation, etc. With the aim to understand and address the specific needs of our customers.
Team Growth and Success: Source, train, and lead a customer success team that sets the bar high. Cultivate a collaborative and customer-focused environment, empowering your team to deliver experiences that go beyond expectations.
Customer Onboarding: Develop and implement a seamless onboarding process. Tailor experiences to ensure our customers not only understand but extract maximum value from our solutions.
Customer Engagement: Build unbreakable relationships with key stakeholders and customers. Work seamlessly with Marketing and Sales teams to ensure a unified approach to customer success.
Retention and Expansion: Create strategies that don't just retain but propel our customer base forward. Strategically identify upselling and cross-selling opportunities based on deep understanding of customer needs and usage patterns.
Customer Advocacy: Be the internal voice for our customers. Advocate for enhancements, features, and process improvements based on invaluable customer feedback. Drive a culture of continuous improvement.
Metrics and Reporting: Own customer success metrics, generating insightful reports for senior management. Use data-driven insights to refine strategies and make informed decisions.
What You’ll Need:
Proven experience in a customer success leadership role within the tech industry.
Track record of building and leading successful customer success teams and processes from the ground up in a fast-growing environment.
Track record of ensuring adoption within the large enterprise segment.
Empathy
Strong understanding of network infrastructure, network automation, or related technical domains would be a huge plus.
Analytical mindset with the ability to turn data into actionable insights.
Strategic thinking with a customer-centric approach.
Experience with customer success tools.
Excellent communication and presentation skills.
Why Join Us: IP Fabric isn't just a workplace; it's an opportunity to pioneer change. Join a passionate team that values innovation, collaboration, and excellence. As the architect of our Customer Success function, you'll have the autonomy to make impactful decisions and drive meaningful change.
If you're a strategic thinker, a team builder, and a customer advocate ready to lead a new function that directly impacts our customers' success, welcome aboard this incredible journey.
Benefits and Perks
25 days of PTO.
Health, Dental and Vision Insurance.
Employer-matched 401(k) plan.
#J-18808-Ljbffr
-
Vice President
7 days ago
Boston, United States SourceLab Search Full timeI'm partnered with a great client who is looking for a Vice President or Senior Vice President in Boston to support different Healthcare Accounts. The ideal candidate must have the following experience:-8 years working in a PR agency setting-Health Tech, Life Sciences, Med Device account work background-Managed multiple direct reports and accountsIf you are...
-
Vice President
3 weeks ago
Boston, United States SourceLab Search Full timeI'm partnered with a great client who is looking for a Vice President or Senior Vice President in Boston to support different Healthcare Accounts. The ideal candidate must have the following experience:-8 years working in a PR agency setting-Health Tech, Life Sciences, Med Device account work background-Managed multiple direct reports and accountsIf you are...
-
Vice President of Logistics
1 week ago
Boston, United States Advatix Full timeDepartment : Logistics and Transportation, Type: Full Time Vice President of Logistics Role Summary Our client is seeking a Vice President of Logistics to join their rapidly growing team. The Vice President of Logistics is accountable for directing the company’s supply chain performance, logistics strategy, and transportation planning. This role ensures...
-
ISA Legal Vice President
7 days ago
Boston, United States State Street Corporation Full timeISA Legal Vice President. Position Summary. State Street is a systemically important financial institution that, among other business lines, provides custody, fund administration and related investment services on a global basis to a broad range of Legal, Vice President, President, Business Partner, Operations, Investment
-
Vice President for Marketing and Communications
3 weeks ago
Boston, United States InsideHigherEd Full timeEmerson College invites applications and nominations for the position of Vice President for Marketing and Communications. Reporting to Emerson’s new President, Dr. Jay M. Bernhardt, the Vice President is responsible for telling Emerson’s unique story to the world, strategically building the College’s global brand, and coordinating the development of...
-
Compliance Advisory, Vice President, Hybrid
4 days ago
Boston, United States State Street Corporation Full timeAs Compliance Advisory, Vice President you will. Serve as primary point of contact for Global. Link, as well as Research, Compliance advisory matters. Supply advice and guidance on policy application, reviewing content authored by sales, relationship Compliance, Vice President, Advisor, President, Management, Insurance
-
Boston, United States Massachusetts Clean Energy Center Full time**Job Type**: Full-time **Pay**:$125,000 - $135,000 per year, dependent on experience and education **Benefits**: 457b plan and matching; Medical coverage and 100% deductible coverage through HRA; Dental coverage; Vision coverage; Life insurance; Paid time off; Parental leave; Tuition Reimbursement; Cell Phone Reimbursement; and Simplified Employee Pension...
-
Boston, United States Black Marketers Association of America (BMAA) Full timeJob Description Emerson College invites applications and nominations for the position of Vice President for Marketing and Communications. Reporting to Emerson's new President,Dr. Jay M. Bernhardt, the Vice President is responsible for telling Emerson's unique story to the world, strategically building the College's global brand, and coordinating the...
-
Boston, United States Black Marketers Association of America (BMAA) Full timeJob Description Emerson College invites applications and nominations for the position of Vice President for Marketing and Communications. Reporting to Emerson's new President,Dr. Jay M. Bernhardt, the Vice President is responsible for telling Emerson's unique story to the world, strategically building the College's global brand, and coordinating the...
-
Stress Testing, Vice President
1 week ago
Boston, United States State Street Corporation Full timeLead the development of and enhancements to capital-related forecasting models for managing State Streets capital position for BAU and stress testing purposes, including coordination with our Model Validation, Audit, and Risk Oversight partners. Lea Vice President, President, Forecasting, Project Management, Skills
-
Swap Dealer Compliance, Vice President
7 days ago
Boston, United States State Street Corporation Full timeBe Responsible for. Advising and implementing enhancements to the overall Swap Dealer Compliance Program, including policies and procedures. Assisting in responding to regulatory inquiries, audits, examinations and investigations, and liaising with r Dealer, Compliance, Vice President, President, Monitoring, Insurance
-
Vice President of Business Development
2 weeks ago
Boston, United States ecocareers Full timeOur client, a renewable energy powerhouse, is seeking a Vice President of Business Development for C&I solar sales for one of the biggest IPPs in the nation. You would be working for a leader of industry and spearheading deals for clients of a similar caliber.The project provides the renewable solution to commercial-scale energy transactions in both a...
-
Boston, United States State Street Corporation Full timeAs a Compliance Officer, AVP you will:Assist with the execution of the compliance framework to ensure State Street meets its legal and regulatory obligations including program health assessments, internal controls testing, and governance reporting. E Compliance Officer, Vice President, Compliance, Officer, Assistant, President
-
Regional Vice President, Urology
2 weeks ago
Boston, United States Olympus Corporation Full timeMeet and exceed sales and profit targets across all business segments through the continuous development motivation training and management of sales team within assigned geographic region. Accelerate profitable growth by leveraging the combined stren Vice President, Sales Representative, President, Regional, Business, Diversity, Manufacturing
-
Vice President of Quality
21 hours ago
Boston, United States Insight Global Full timeRequired Skills and Experience - 10+ years of experience in software QA leadership in roles of increasing responsibility.- Experience leading an entire QA function for a healthcare SAAS company that build custom solutions- Strong test automation background- Strong customer facing experience- 10+ years' experience testing client-server applications, web...
-
Vice President of Quality
1 day ago
Boston, United States Insight Global Full timeRequired Skills and Experience - 10+ years of experience in software QA leadership in roles of increasing responsibility.- Experience leading an entire QA function for a healthcare SAAS company that build custom solutions- Strong test automation background- Strong customer facing experience- 10+ years' experience testing client-server applications, web...
-
Vice President of Quality
1 day ago
Boston, United States Insight Global Full timeRequired Skills and Experience - 10+ years of experience in software QA leadership in roles of increasing responsibility.- Experience leading an entire QA function for a healthcare SAAS company that build custom solutions- Strong test automation background- Strong customer facing experience- 10+ years' experience testing client-server applications, web...
-
Assistant Vice President, Marketing
3 weeks ago
Boston, United States Berkshire Residential Investments Full timeCompany OverviewBerkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.If you're...
-
Vice President of Finance
2 weeks ago
Boston, United States Hearth, Inc. Full timeOur Mission: Hearth is a non-profit organization dedicated to the elimination of homelessness among the elderly. This mission is accomplished through a unique blend of prevention, placement, and housing programs all designed to help elders find and succeed in homes of their own. To this end, all housing operated by Hearth provides a creative array of...
-
Vice President of Finance
15 hours ago
Boston, United States Hearth, Inc. Full timeOur Mission: Hearth is a non-profit organization dedicated to the elimination of homelessness among the elderly. This mission is accomplished through a unique blend of prevention, placement, and housing programs all designed to help elders find and succeed in homes of their own. To this end, all housing operated by Hearth provides a creative array of...
