Support Associate

2 weeks ago

Montvale, United States Madison Trust Company Full time

We are looking for someone with smarts, attention to detail, a can do attitude and a strong interest in professional growth to join and grow with our growing company.

Madison Trust / Broad Financial is an integrated, rapidly growing, Bergen County based financial services group comprised of a chartered trust company, an IRA services specialty group, multiple alternative investment fund affiliates and a real estate group.

We are the number one rated Self Directed IRA Custodian in the country largely due to the superb client support and direction we provide.

We are seeking a Operations Associate to join - and grow with - our Self Directed IRA client support team. You will ensure a smooth process for our clients and provide white glove client support. You will garner exposure to the operational, compliance and customer support functions of a growing financial services firm.

**Responsibilities**
- Answer client questions about the Self Directed IRA process in an engaging and "happy to help" manner.
- Conduct timely follow up with clients and guide them in the transfer and funding process.
- Ensure documentation is properly produced and shipped, with a detailed eye for quality control and presentation.
- Answer and direct incoming client inquiries and direct them to the appropriate department.

**Requirements**:

- A can do attitude and a strong interest professional growth.
- Highly organized with the ability to multitask and track multiple workflows simultaneously.
- Background in customer support, financial / banking services a plus.
- A professional and pleasant demeanor, both in person and on the phone and a client - centric mindset
- Bachelors degree in a related field a plus though definitely not a requirement.

Pay: $42,000.00 - $54,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off

Weekly day range:

- Monday to Friday

Work Location: Multiple locations

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