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Sales and Operations Associate

4 months ago

Montvale, United States Asiamerica Group Inc. Full time

**ABOUT US**

Since 1993, Asiamerica Group, Inc. has served the nutritional supplements, food, beverage, cosmetic, pet food and personal care industries. As a global ingredients distributor, we are dedicated to providing our customers with the highest quality ingredients that support optimal health and wellness. Our office is in Montvale, NJ.

**THE ROLE**

The Sales & Operations Associate plays a critical role in working directly with our suppliers and customers. He/She is self-motivated, detail-oriented, and is diligent in data-entry while also passionate about process automation and continuous improvement. The Sales & Operations Associate will guide communication between the customer and sales team to ensure customers' needs are met in the most efficient and cost-effective way.

**KEY RESPONSIBILITIES**
- Coordinate, process and track all stages of the sales cycle, from supplier procurement to customer order fulfillment and post-delivery invoicing
- Communicate with vendors and customers to address any questions and requests, including confirming pricing, inventory availability and providing ship date information
- Monitor inventory levels to ensure optimal stock levels and perform quarterly internal audits
- Analyze client schedules and prioritize orders
- Prepare any necessary documentation required for sales orders and invoices
- Track and trace shipments to ensure timely receipt from suppliers and timely order fulfillment for our customers
- Assist with internal file management (hardcopy and digital) and the implementation of workflow systems and tools
- Coordinate paperwork and documentation necessary to comply with FDA, tariff and customs regulations
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Resolve issues and handle customer complaints internally and externally
- Coordinate with relevant stakeholders to ensure orders are dispatched / delivered on time and manage customer expectations
- Facilitate day to day processes within the office and perform other tasks and duties as requested

**REQUIREMENTS**
- Minimum 3 years’ experience, Associate’s/Bachelor’s Degree preferred
- Excellent communication skills, both written and verbal, with the ability to communicate effectively with internal and external stakeholders
- Ability to thrive in a fast-paced environment with tight deadlines, whilst maintaining a pro-active approach
- Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
- Independent and self-motivated without need for extensive direction; will proactively pick things up and take ownership
- Organization and attention to detail a must

Pay: $55,000.00 - $60,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- Monday to Friday

Application Question(s):

- What are your salary expectations?

**Education**:

- Associate (required)

**Experience**:

- work: 3 years (required)

Work Location: In person