Retail Operations Coordinator and Program Support

4 weeks ago

Montvale, United States Benjamin Moore Full time

Company Profile:

Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's fourth most admired company. And for more than 140 years we've been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.

Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.

Job Summary:

Benjamin Moore is currently seeking a highly motivated individual to join our Team at our Corporate Headquarters in Montvale, NJ as a Program and Data Support Professional with both Functional and Technical skills. The primary focus of this role will be to work directly with Retailers, POS Vendors and Corporate Business Team members to successfully implement, maintain and support Benjamin Moore Programs, Data and related Point-of-Sale and Operational Procedures.

Duties & Responsibilities:

  • and Communications:
  • and communicate with Independently Owned Retail stores and Corporate personnel
  • updating and distributing program status reports
  • group mailboxes for program submissions
  • Retailers:
  • retailers from a POS perspective into various programs, including COLORx, Outside Sales Rep (OSR), Contractor Commercial Pricing/Director of Sales Rebate (CCP/RSD), Electronic Data Interchange (EDI), Contractor Rewards (BIW), and others
  • End User Support:
  • Review incoming requests from end users and interpret work to be performed
  • Retailers using our endorsed point of sale system and other POS systems with data and operational needs
  • and troubleshoot POS and program related issues, resolving the root cause
  • Documentation and Procedures:
  • Create and maintain written procedures and best practices as related to POS systems
  • Maintaining inter-departmental how-to documentation
  • Collaborate with Accounting and Tax experts to ensure adherence to proper rules and standards
  • Preparing and distributing communications and newsletters
  • Inventory Support:
  • Supporting retail physical inventory counts and related data and analysis as required
  • Special Projects and Meetings:
  • Backup host for weekly/monthly meetings with POS vendors
  • Assist with special projects and tasks as needed
  • the Data Team with:
  • daily, weekly, monthly, quarterly interface review to ensure data accuracy and integrity for all data related to the Master Database of Inventory Items and Store Status Information
  • of load files (BM products – possibly others from our database), Benjamin Cost Updates, inventory item data review, conversion and cleansing
  • Developing and preparing periodic and Ad-hoc reports using various applications
  • Schedule:
  • evening and weekend work may be required to meet the needs of the Business


Desired Skills & Experience:

  • 5+ years experience in the retail environment with an understanding of retail business processes a must
  • Prior experience in the paint or home improvement industry is desired, providing familiarity with industry-specific dynamics and customer needs
  • Fundamental understanding of general accounting and tax principles
  • 2+ years system/data maintenance with emphasis on customer/inventory data
  • Solid customer service experience
  • Ability to successfully multi-task while maintaining data integrity – manage multiple tasks simultaneously while ensuring data integrity and accuracy are maintained at all times
  • Must be detail oriented
  • Exceptional organizational and time management abilities, coupled with strong interpersonal and communication skills (both verbal and written)
  • Capable of conducting thorough research, exercising sound judgment, prioritizing tasks effectively, and executing them with precision and efficiency
  • Self-motivated individual with the ability to thrive both independently and collaboratively within a team-oriented environment
  • Quick learner with a positive and professional demeanor, adaptable to changing priorities and environments
  • Experience with point-of-sale applications is desired, demonstrating an understanding of retail transaction processes and systems
  • Strong Microsoft Office Skills in Excel, Word, Access, and SAP Business Objects
  • Knowledge of SQL Server Management Studio (SSMS), SQL Server Reporting Services (SSRS), SQL querying, Toad, SAP, and Qlik Sense is advantageous


Education & Certifications:

2 year college degree or equivalent technical training or work experience

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