Parts Order/customer Service Associate

3 weeks ago


Brea, United States Amada Machinery America, Inc. Full time

Processes customers’ orders and enters into SalesPad System.
- Handles inbound inquiry calls from prospective customers by explaining product features, product selection, price quotes, product availability and credit terms.
- Verifies payment/shipping methods, terms and conditions, billing and shipping addresses and contact information.
- Researches and cross-references correct machine options and product numbers upon receiving orders.
- Communicates with factory in regards to product information and price quotes.
- Prepares and sends out product literature.
- Handles complaints concerning products, billing or service rendered, referring complaints to designated departments for investigation.
- Investigates and resolves customer problems with deliveries.
- Enters new customer data and other sales data for current customers in computer database.
- Prepares documentations related to business transactions, as required.
- Processes Return Authorizations.
- Assists in pulling orders, if necessary.
- Seeks constant improvement, more efficient and less expensive ways and means in work processes.
- Performs special projects and other miscellaneous duties as assigned by supervisors.
- Maintains high ethical standards in the workplace.
- Reports all irregular issues and problems to supervisors for solution.

Pay: $19.00 - $22.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Work setting:

- In-person
- Office

**Experience**:

- Customer service: 2 years (required)
- Data entry: 1 year (required)

Work Location: In person



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