Dispatcher (Night Shift)

2 weeks ago

Brea, United States The Rooter Company - We Serve You Full time

As a Dispatcher/Billing Clerk here at The Rooter Company, your role involves efficiently managing control sheets, technician appointments at customer locations and fostering seamless communication between technicians, customers, and the company.

**Responsibilities**:

- Organize and update schedules for service technicians, plumbers, and dispatching them as service calls are fulfilled.
- Ensure that technicians are providing live job updates through the CRM platform.
- Coordinate return trips with customers for outstanding job completion after the arrival of necessary parts.
- Maintain the on-call schedule for service technicians and oversee after-hours service procedures.
- Input service calls, arrange appointments, and generate daily call debriefings with technicians.
- Manage the customer database, ensuring accurate and up-to-date entry of information.
- Address customer inquiries regarding the company schedule, lead times, equipment service, service invoicing, and general concerns.
- Respond to technicians’ requests via both online platforms and phone communication.
- Follow up and schedule preventative maintenance service appointments.
- Review completed service work orders for accuracy.
- Prepare invoices for processing.
- Participate in company-sponsored training classes.
- Effectively handle conflict resolution with clients through clear communication, addressing concerns promptly.
- Uphold a professional image by adhering to safety policies and procedures, performance standards, and the code of ethics.
- Maintain a courteous demeanor with customers and associates.

Required Knowledge, Skills, and Abilities:

- Minimum of two years of experience in dispatch and coordination within a related industry. (preferred)
- Geographical knowledge of the service area and/or proficiency in map reading.
- Advanced communication and customer service skills.
- Valid driver’s license and a clean driving record.
- Ability to pass a background check and drug screen.

Educational/Certification Requirements:

- GED or High School Diploma.

Physical Requirements:

- Ability to operate a personal computer and related equipment.
- Ability to sit for extended periods.
- Adequate auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment.
- Ability to work under stressful conditions and potential exposure to verbal and/or physical confrontations.
- Flexibility to work extended hours, nights, or weekends, with or without reasonable accommodation to a known disability.

**Job Types**: Full-time, Part-time

Pay: $18.00 - $24.38 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Brea, CA 92821: Relocate before starting work (required)

Work Location: In person

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