Customer Quality Specialist
3 weeks ago
The Customer Quality Specialist liaises between customers and cross-functional internal teams to ensure the timely and successful support and resolution of a wide variety of Customer Quality related matters such as returns, corrective actions, and product quality data and documentation. S/he promptly investigates, resolves, and responds to emails or telephone calls from customers and internal personnel expressing issues, concerns, questions, or requests related to Customer Quality. In the trouble-shooting and resolution of customer quality complaints, s/he leverages technology, available data and resources, and critical thinking skills to synthesize abstract information in order to draw conclusions and derive solutions. The Customer Quality Specialist is the primary point of contact Customer surveys, ensuring complete, timely, and professional responses to all survey requests. Overall this role is a critical hub of organization, compliance, problem solving, customer service and communication for the department.
See attachment for more details.
Requirements:
Basic/Intermediate Knowledge of Quality Control and Quality SystemsIntermediate Knowledge of ISO, AS & FAA StandardsIntermediate/Expert knowledge of product and material specs; Ability to read and interpret drawingsAbility to communicate with customers (verbal & written) and demonstrate creative problem solving skills Computer savvy (i.e. Email, Word, Excel, SXe, Salesforce, AppXTender)Detail Oriented and Customer Experience FocusedExperience & Education
✓ High school diploma or equivalent. Training in Quality Engineering, Control or Systems a plus.
✓ Min 2-3 Years of Related experience in Quality Control, Systems or Engineering, Inspection or similar capacity.
Job-Related Knowledge
✓ Quality Control
✓ Quality System
✓ Systems
✓ Engineering
✓ ISO, AS & FAA knowledge
Who We Are
Proponent is the world’s largest independent aerospace distribution company. We partner with Suppliers around the globe to offer broad aircraft part solutions to a diverse international customer base. Our mission is to serve as a trusted advisor delivering innovative solutions in an engaging work environment. The Proponent brand means exactly what it says. It’s a brand that champions our customers, suppliers, and employees. We want each of our partners, internal and external, to win.
Proponent takes immense pride in its status as a 100% employee-owned company, also known as an ESOP company. Ownership is ever-present throughout Proponent. A culture of ownership is one where employees feel a substantial, personal stake in the company’s performance. It creates a situation in which behavior is guided more by values than by rules. That means that each of us chooses to walk the walk and champion our values of integrity, agility, empathy, and intelligence.
Headquartered in Brea CA, Proponent has more than 10 offices around the world.
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