Customer Success Associate
4 weeks ago
CareConnect's mission is to ensure every child has access to a childcare program that helps them realize their full potential. Our passionate team members are fulfilling this mission through the development of a suite of SaaS tools designed to support a variety of stakeholders, including families, childcare providers, nonprofits, governments, and employers.
We have already successfully partnered with childcare providers and child care funders in over 80% of the California counties and are committed to continuing to expand our positive impact nation wide In order to support our rapid growth, CareConnect is actively looking to hire passionate, forward-thinking, and creative individuals to join our team.
CareConnect is looking for a Customer Success Associate who is as passionate about increasing access to affordable child care as we are, enjoys building and maintaining relationships, and is a proactive problem solver. We're looking for a team player who is detail oriented with strong project management skills.
**Skills & Knowledge**:
- BA required
- Strong project planning and management
- Strong written and verbal communication skills
- Strong interpersonal and listening skills
- Excel proficiency or willingness to learn
- Comfortable proactively learning and using new software
- Any kind of background in or connection to early child education and child care is a plus
- Spanish or Chinese language proficiency is a plus
**Traits & Attributes**:
- Humble yet personable and confident
- Organized and detail oriented
- Able to anticipate customer needs and offer great customer service
- Understands the value and importance of long-term partnerships & relationships
- Team player
- Self-starter, able to work independently and autonomously
**Duties & Responsibilities - Implementation & Onboarding**:
- Project planning and management
- Configuration setup with clients in CareControl / CareConnect software
- Scheduling and facilitating client implementation meetings
- Communication and expectation setting with clients
- Provide user training
- Understanding scope of client needs and communicating those to internal team
- Detailed note taking and meeting documentation
**Duties & Responsibilities - Support & Expansion**:
- Ongoing communication with clients, supporting needs, and addressing questions
- Business check-in with existing clients every 2-3 months
- Identifying opportunities for expanded services and strategizing opportunities to deepen engagement
- Sharing client feedback to inform product team and development priorities
- Client support and training
Pay: $22.00 - $32.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Tuition reimbursement
Compensation package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 2 years (required)
Ability to Relocate:
- Brea, CA 92821: Relocate before starting work (required)
Work Location: In person
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