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Call Center Representative

3 months ago

Durham, United States Direct Home Services Full time

**About us**

Direct Home Services is a small business in Durham, CT. We are professional, agile and supportive.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Work-from-home days
- Growth opportunities

**Job Summary**:
**Duties**:

- Answer incoming calls promptly and professionally
- Assist customers with inquiries, orders, and issue resolution
- Perform data entry accurately and efficiently
- Analyze customer needs to provide appropriate solutions
- Maintain a high level of phone etiquette and professionalism
- Collaborate with the team to ensure customer satisfaction

**Experience**:

- Previous experience in a call center or customer service role is preferred
- Strong data entry skills with attention to detail
- Ability to analyze information and provide effective solutions

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Call center: 2 years (required)
- Customer service: 2 years (required)

Ability to Commute:

- Durham, CT 06422 (required)

Ability to Relocate:

- Durham, CT 06422: Relocate before starting work (required)

Work Location: In person