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Patient Customer Service Representative

2 months ago

Durham, United States REVCO SOLUTIONS INC Full time
Job DescriptionJob DescriptionDescription:

Join Our High-Energy Healthcare Call Center Team

At FOCA, a Revco Management Company, we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team

As the Patent Account Representative, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.

Other Benefits Include:

  • Medical, Dental, Vision, Life and Disability Coverage
  • Paid Time Off (PTO)
  • Paid Holidays

As a valued team member your responsibilities will include:

  • Handling inbound and outbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
  • Assisting patients with insurance inquiries, claims, and billing matters.
  • Providing information about medical procedures, services, and general healthcare inquiries.
  • Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role, you should possess the following qualifications:

  • Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
  • Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
  • Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

  • High school diploma or equivalent.
  • Proficient in basic computer applications and the ability to learn new software quickly.
  • Customer service/call center experience preferred.
  • Empathy, compassion, and a genuine desire to help others.
  • Strong attention to detail.

So, if you are ready to make a difference and join our industry leading team please apply today

Requirements: