Patient Service Center Representative
4 hours ago
Central Dermatology Center is seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our Patient Service Center, you will be responsible for providing exceptional customer service to our patients over the phone.
Key Responsibilities:- Take incoming appointment calls and provide accurate answers with excellent customer service skills.
- Ability to effectively respond to and prioritize calls from patients to ensure appropriate and timely scheduling.
- Schedule appointments accurately for our busy 20+ provider specialty practice.
- Guide and transfer callers appropriately to various locations and departments efficiently.
- Obtain and enter patient demographics accurately.
- Obtain and verify insurance information.
- Maintain the strictest confidentiality; adhering to all HIPAA guidelines/regulations.
- Minimum of one year work experience in a customer service setting.
- Prior experience in a Medical, Dental or other Healthcare Practice is highly preferred.
- Must have excellent phone etiquette to handle multiple calls at a time and route them appropriately.
- Word processing and computer experience is required.
- Medical terminology helpful.
- High School graduate required.
Position is located in Durham, NC at our Administration Building. Our main office is Chapel Hill, NC. We have additional satellite locations in Cary, Raleigh, Sanford and Pittsboro, NC. Candidates may be asked to train at our main office in Chapel Hill for a minimum of 2-3 weeks before being assigned to their station.
All candidates must have reliable transportation and be able to work full time, M-F between the hours of 7:00 am and 5:00 pm.
Salary: $15-$17/hour, negotiable depending on education and experience
To Apply: Please apply by submitting your resume and cover letter through the company website. Please be sure to include your contact information and the position for which you are applying. Candidates that do not submit a professional resume will not be considered. Qualified applications will be contacted. Phone calls to Central Dermatology Ctr. regarding the position will not be accepted.
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