Customer Service Representative

2 weeks ago


Alsip, United States GC America Inc. Full time

**ESSENTIAL DUTIES and RESPONSIBILITIES**:

- Manage assigned sales territory needs of GCA Business Partners, GCA Sales Associates and Dealer partner associates
- Process all purchase orders and promotional free good invoices daily in accordance with the department’s KPI standards
- Handle inquiries regarding placing orders, invoicing, and credits
- Answer product questions requiring knowledge of the Instructions for Use
- Escalate calls requiring additional technical knowledge to CS Supervisor, Inside Sales, or external Technical Reps as needed
- Process Return Authorizations, Credits, Debits, and issue UPS call tags
- Process product and shipping complaints in the CRM system
- Provide price quotes
- Manage open orders in accordance with the department’s KPI standards
- Review inventory availability with customers as requested
- Follow up with customers questions within one business day

**Basic Requirements**
- High School Diploma or GED
- 2+ years' experience in a customer service role or related area
- Excellent verbal communication skills (diction, clarity, pronunciation, grammar)
- Detail oriented.
- Strong sense of urgency, time management and organization skills
- Ability to work well in a team environment
- Good interpersonal and negotiation skills
- Must have proficient typing skills Strong sense of professionalism and discretion required
- Must be able to work independently without close supervision
- Ability to handle multiple tasks with accuracy, prioritize effectively and meet deadlines
- Basic computer skills required
- Use of copy machine, fax machine, and other general office equipment required

**Preferred Qualifications**
- College degree or technical training a plus
- Multi-lingual, especially Spanish, a plus
- Dental office/dental assistant experience a plus
- Knowledge of SAP modules a plus
- Previous experience with CRM systems a plus

**Benefits**:

- 401(k) through Fidelity and company matching 10%
- Dental insurance with Delta Dental PPO
- Health insurance BCBS Illinois PPO
- Employee assistance program
- Health savings account
- Company Paid Life Insurance two times the annual salary
- Paid time off, including an extra paid week off the week between Christmas and New Year
- Tuition reimbursement
- Vision insurance EyeMed

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Hybrid work

Application Question(s):

- What is your hourly pay rate expectation?

**Experience**:

- SAP: 1 year (preferred)
- Salesforce: 1 year (preferred)

Ability to Relocate:

- Alsip, IL 60803: Relocate before starting work (required)

Work Location: Hybrid remote in Alsip, IL 60803



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