Customer Service Representative
2 weeks ago
**ESSENTIAL DUTIES and RESPONSIBILITIES**:
- Manage assigned sales territory needs of GCA Business Partners, GCA Sales Associates and Dealer partner associates
- Process all purchase orders and promotional free good invoices daily in accordance with the department’s KPI standards
- Handle inquiries regarding placing orders, invoicing, and credits
- Answer product questions requiring knowledge of the Instructions for Use
- Escalate calls requiring additional technical knowledge to CS Supervisor, Inside Sales, or external Technical Reps as needed
- Process Return Authorizations, Credits, Debits, and issue UPS call tags
- Process product and shipping complaints in the CRM system
- Provide price quotes
- Manage open orders in accordance with the department’s KPI standards
- Review inventory availability with customers as requested
- Follow up with customers questions within one business day
**Basic Requirements**
- High School Diploma or GED
- 2+ years' experience in a customer service role or related area
- Excellent verbal communication skills (diction, clarity, pronunciation, grammar)
- Detail oriented.
- Strong sense of urgency, time management and organization skills
- Ability to work well in a team environment
- Good interpersonal and negotiation skills
- Must have proficient typing skills Strong sense of professionalism and discretion required
- Must be able to work independently without close supervision
- Ability to handle multiple tasks with accuracy, prioritize effectively and meet deadlines
- Basic computer skills required
- Use of copy machine, fax machine, and other general office equipment required
**Preferred Qualifications**
- College degree or technical training a plus
- Multi-lingual, especially Spanish, a plus
- Dental office/dental assistant experience a plus
- Knowledge of SAP modules a plus
- Previous experience with CRM systems a plus
**Benefits**:
- 401(k) through Fidelity and company matching 10%
- Dental insurance with Delta Dental PPO
- Health insurance BCBS Illinois PPO
- Employee assistance program
- Health savings account
- Company Paid Life Insurance two times the annual salary
- Paid time off, including an extra paid week off the week between Christmas and New Year
- Tuition reimbursement
- Vision insurance EyeMed
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
Application Question(s):
- What is your hourly pay rate expectation?
**Experience**:
- SAP: 1 year (preferred)
- Salesforce: 1 year (preferred)
Ability to Relocate:
- Alsip, IL 60803: Relocate before starting work (required)
Work Location: Hybrid remote in Alsip, IL 60803
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