Customer Care Representative

2 weeks ago


Alsip, United States Reliable Fire & Security Full time

Qualifications and Duties:

- Minimum 3 years of experience working within inside sales/house account management
- Provide the best in class Customer Care to our clients
- Have administrative skills to ensure proper updated data and processing of paperwork.
- Field incoming Sales calls from new prospective customers, existing customers, and house accounts.
- Must be able to learn our products and services to provide quotes/pricing to customers
- Strong communication, interpersonal and organizational skills
- Proficient in Microsoft Office specifically Excel
- Evaluate and recommend solutions to a customer’s requirements, providing pricing, and provide a draft proposal for Customer Care Manager review.
- Follow up on open proposals, inquiries, and pending orders.
- Prepare estimate for annual Portable Services (Fire Extinguishers) for all customers requiring budget numbers for services to be performed in the next year.
- Review pricing and part numbers for field quotes from technicians, prepare formal quote for Manager’s review, and follow up on open quotes.
- Assist Sales department with preparation of lunch and learns, seminars, customer appreciation events, etc.
- Assist in marketing campaigns to proactively expand customer base
- Analyze and set personal and departmental performance goals designed to improve customer satisfaction.
- Ability to pass a background check and drug screen required.

**Benefits**:
In this Hourly position, you will receive Employee Benefits such as:

- Medical, Dental, and Vision Insurance
- Life Insurance
- LTD Insurance
- Paid Vacation / Sick Leave
- 401K
- Other Voluntary Benefits

Reliable Fire & Security is a full-service fire protection company meeting the fire and life safety needs of the commercial, industrial, municipal, institutional, and restaurant markets since 1955.

Reliable Fire & Security is an equal opportunity employer and a Certified WBE - Women’s Business Enterprise.

Pay: $13.00 - $17.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Ability to Relocate:

- Alsip, IL 60803: Relocate before starting work (required)

Work Location: In person


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