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Experienced Vip Sabre Corporate Travel Consultant

4 months ago

New York, United States American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

**Overview of Role**:
The Ovation Specialized Travel Consultant role at Amex GBT is to deliver exceptional travel service experience for our corporate business customers. By working together as a high performing team, our Ovation Specialized Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Amex GBT financial service firm; corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

The role will form part of a highly skilled team of Corporate Ovation Specialized Travel Consultants located virtually from home. The role will report to an operations supervisor and support from an operations leader.

**Hours of Operation and shifts available**: 8 AM to 8 PM ET, Monday to Friday.

**Key Responsibilities**:
Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other Ovation work, including other Ovation customers when directed to do so by Ovation leadership.
Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing (GDS), Sabre.
Fulfill requests for multi-faceted travelers including executive, VIPs, corporate, group air, roadshows and client’s guest arrangements while adhering to applicable requirements and process and procedures.
Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
Follow internal compliance and regulatory requirements for all customers and locations supported.
Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.

Additional Accountabilities
Investigates/action Ovation Specialized Travel Consultants reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI, Going the Extra Mile “GEM”)

**Key Qualifications and Attributes**:
Detailed understanding of corporate travel; fares and ticketing rules, for car, air, hotel travel with knowledge and experience of:
Air, rail, hotel, car booking
Calculating and Processing exchanges
High proficiency in Sabre GDS
Experience working under pressure in a high touch service environment where performance is measured and integrity is expected
Excellent Professional Communication - both written and verbal
Ability to research and resolve customer service and traveler issues independently and /or with suppliers
Ability to positively influence team and peers while working in a team
Learning agility and ability to act on constructive feedback

Location United States - Ovation - Virtual

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.