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Hotel Front Desk Associate

3 months ago

Charlotte, United States SpringHill Suites by Marriott City Center Full time

**We offer Daily pay Access up to 50% of your earned wages after every shift.**

The **SpringHill Suites by Marriott**, located in the **Uptown Charlotte**, is currently hiring for **full-time** and **part-time** **Front Desk Associates** to serve as our guests’ first point of contact and manage all aspects of their accommodations. The persons hired for these positions will need flexibility to work **7am-3pm or 3pm-11pm; weekday and weekend availability is required**. Complimentary parking is provided.

A Hotel Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**RESPONSIBILITIES**
- Meet and exceed customer and team member expectations by providing service and teamwork
- Provide value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
- Provide quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
- Register, process, and greet guests promptly, welcoming him/her to the hotel
- Responds to guest requests for information about the hotel
- Arrange fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
- Inform customers about payment methods and verify their credit card data

**SKILLS**
- 1 year experience working as a hotel front desk agent required
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus.
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is preferred

**JOB SETTING AND PHYSICAL DEMANDS**

**DISCLAIMER**

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

**Job Types**: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Front desk: 1 year (required)
- Marriott Brand: 1 year (preferred)

Work Location: In person