Hotel Front Desk Agent

1 week ago


Charlotte, United States Holiday Inn Express & Suites Charlotte Southwest Full time
Job DescriptionJob Description

The Holiday Inn Express Charlotte Southwest is seeking a Hotel Front Desk Agent to become a part of our team IHG and Opera experience is preferred.

Responsibilities:

  • Register and assign rooms to guests
  • Confirm phone and online reservations
  • Respond to guest needs, requests, and complaints
  • Collect payment from departing guests
  • Keep records of occupied rooms and guests
  • Communicate pertinent guest information to designated departments

Qualifications:

  • Previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Professional appearance

No Phone Calls Please.


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