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Food & Beverage Manager

2 months ago

San Diego, United States Rancho Valencia Resort & Spa Full time

Description:
**SUMMARY**

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. The F&B manager is responsible for ensuring a dynamic and unique guest experience and is dedicated to engaging the guest, monitoring the flow of service, ensuring adherence to service standards and being a visible presence on the floor. The person in this role will actively support the overall goals of the property. This is an exempt Position.

**ESSENTIAL FUNCTIONS**
- Anticipate guests’ needs, respond promptly and acknowledges all guests.
- Ensure that outlets operate efficiently and effectively within Rancho Valencia’s fiscal and operational guidelines.
- Ensure adherence to all local, state, and federal laws and regulations.
- Develop initiatives to build sales, profitability and guest counts. Maintain effective cost controls in support of these initiatives.
- Ensure all safety and security procedures are followed to ensure health and safety of employees and guests.
- Responsible for the physical/aesthetic maintenance of the outlet
- Maintain a working knowledge of all food recipes, products and production procedures.
- Responsible for large party reservations including menu selection and special requests.
- Ensure established standards of food safety and sanitation are maintained.
- Respond to guest comments and criticism in a constructive and positive manner.
- Ensure a safe and secure work and dining environment for associates and guests.
- Conduct monthly departmental meetings.
- Works a varied scheduled including mornings, nights, weekends and holidays.
- Ensure associates receive timely and meaningful performance reviews following Human Resources Department guidelines.
- Follows all guidelines for proper performance management, working closely with Human Resources Management when formal documentation is required.
- Ensure that personnel and payroll documentation and processing are submitted to Human Resources and Payroll Administrator in a timely manner and within property guidelines.
- Orient all new hires utilizing company handbooks and support materials.
- Leads training and recognition for employees at all levels and maintains a team-oriented environment.
- Provides necessary materials for employees to properly administer company tip distribution and tip earning programs. Takes immediate corrective action if discrepancies occur.
- Trains staff and enforces adherence relating to cash handling and payment handling policies
- Analyze monthly operating statements and determine reasons for variances. Manage operational expenses to maximize profit.
- Responsible to meet or exceed budgeted sales and profit goals.
- Responsible to maintain labor efficiency ratios to ensure guest service and cost effectiveness.
- Responsible for outlet P&L performance.
- Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
- Be familiar with hotel services/features and local attractions/activities to respond to guests inquiries accurately.
- Actively participates in Resort safety program, abides by all injury reporting and safety behavior requirements and leads safety training within the department.
- Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
- Perform other duties as directed, developed or assigned.

**Requirements**:
**QUALIFICATIONS**

**Required**
- Must be a minimum of 21 years of age.
- 1- 3 years current experience managing luxury resort or fine dining restaurant operation
- Able to work a variable schedule including nights, weekends and all major holidays.
- Valid San Diego County Food Handlers Card and TIPS certification.
- Ability to communicate in English with vendors, guests and staff, to their understanding.

**Desirable**
- Hospitality Degree Graduate.
- Progressive front-of-house hourly and management experience.
- Certification of previous training in liquor, wine and food service.
- Experience in 5 star hotel or resort environment.
- Certification in CPR.
- Certified to train staff to obtain Food Handlers card, ServSAFE or TIPS certificate.

**SKILLS**

**Required**
- Ability to anticipate and understand guests’ needs.
- Must be willing to be practically involved and lead by example.
- Ability to move quickly and safely through workspace.
- Ability to focus attention on service details.
- Ability to follow directions thoroughly.
- Ability to work cohesively with co-workers as part of a team.
- Excellent verbal and written communication.
- Excellent computer skills with full command of Microsoft Outlook, Word, Excel and OpenTable reservation software.
- Strong knowledge of food and its preparations, trends and history.
- Strong knowledge of wine, liquor, beer and bartending.

**Desirable**
- Strong knowledge o