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Human Resources Customer Service Representative

4 months ago

Greenwich, United States Town of Greenwich, CT Full time

**General Statement of Duties**:
The primary responsibility is achievement of a high degree of customer satisfaction by serving as a catalyst and expediter in meeting human resources customer expectations. Serves as the ambassador for the Human Resources Department. Reports to Assistant Director Human Resources.

**Qualifications**:
REQUIRED EDUCATION & EXPERIENCE:
Associate’s Degree from an accredited college with a focus on human resources or a related courses, plus three (3) years recent professional human resources customer service experience with an emphasis on technology.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Considerable knowledge of general customer service principles and practices.

Considerable knowledge of human resources, labor, and benefits policies and procedures.

Proficiency in the operation of a personal computer and related computer software, including the Microsoft Office Suite (Word, Excel, Powerpoint), and Adobe Pro.

Proven ability to quickly learn the operation of HRIS (ADP) and applicant tracking (NeoGov) computer software.

Must possess the core competencies of strong verbal, listening and written communication skills, adapt at problem analysis and problem solving, and a strong belief in the value of teamwork.

Demonstrated ability to maintain confidentiality with respect to sensitive employee information.

Proven ability to work effectively, as well as deal tactfully and courteously, with the general public and employees; ability to maintain composure under duress when dealing with complaints.

Demonstrated ability to compose correspondence, maintains complex clerical records, prepare reports from records and format statistical reports for presentation.

Demonstrated ability to make routine decisions in accordance with laws, ordinances, regulations and departmental policies and procedures and to maintain confidential information.

Proven ability to work independently with mínimal supervision.

**_Exam_**
**Pass/Fail computer skills**

Department: Human Resources
Bargaining Status: GMEA
Salary Range: C
Classification: Non-Exempt

Duties and Responsibilities:
Provides first line customer service for human resource requests from walk-in customers, callers, electronic and written mail correspondence and the internet; applies independent judgment in resolving human resource related problems and issues.

Serves as a focal point for employee issues, communicating with employees to obtain accurate information, performs research and provide answers if available, or engages and directs issues to appropriate staff for resolution if necessary.

Accesses confidential and non-confidential employee data within HRIS system to respond to employees' requests for verifications of employment; responds to employee requests to reset passwords within HRIS system.

Books conference room reservations for human resource staff, and coordinates equipment, logistics and refreshments for meetings; maintains reservation schedule for HR Conference room.

Performs general clerical duties such as answering the phone, filing, collating, preparing and distributing large mailings, copying, scanning, and general office help as needed.

Performs special projects or related work as required.

**Supplemental Information**: