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Customer Service Representative

2 months ago

Greenwich, Connecticut, United States Whole Foods Market IP, L.P. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Whole Foods Market IP, L.P. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, ensuring seamless service delivery, and driving business growth.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, ensuring that every customer interaction is positive and memorable.
  • Service Delivery: Manage and coordinate the delivery of customer services, ensuring that all customer needs are met and exceeded.
  • Team Leadership: Lead and develop a high-performing team, providing guidance, coaching, and mentoring to ensure that team members are equipped to deliver exceptional customer service.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer service delivery and drive business growth.
  • Communication: Communicate effectively with customers, team members, and stakeholders, ensuring that all parties are informed and aligned.
Requirements
  • Experience: 12+ months of retail experience, preferably in a customer-facing role.
  • Skills: Excellent interpersonal, motivational, team building, and customer relationship skills. Ability to perform task management, balancing dynamic customer flows. Strong analysis skills to root cause underperformance.
  • Physical Requirements: Ability to lift 50 lbs. Stand/walk for 6-8 hours in an 8-hour workday. Hand use: Single grasping, fine manipulation, pushing and pulling. Work requires bending, twisting, squatting, and reaching.
What We Offer

Whole Foods Market offers a competitive hourly wage of $23.60, commensurate with experience. We also offer a comprehensive benefits package, including health insurance, retirement plan benefits, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all team members feel valued and empowered to succeed.