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Front Desk Associate

3 months ago

Marina del Rey, United States Corinthian Parking LA Inc. Full time

**Corinthian Parking L.A. Inc. (CIPS LA), is seeking a Front Desk Associate to join our luxury high-rise team**

CIPS luxury high rise team, is now hiring for Front Desk Associates. Our valued Front Desk Associates are the very first point of contact for our residents and their guests. The Front Desk Associate is expected to possess a working knowledge of the Association's rules, policies and procedures, as well as familiarity with the Association's amenities and surroundings in order to assist residents and their guests with 5-star level service at all times.

**Essential Duties and Responsibilities**:

- Represent Corinthian Parking L.A. and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.
- Answer telephones or address people who enter the lobby or approach the Front Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
- Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residents' and guests' needs; utilize the Master Phone Directory to contact residents to announce guests and deliveries.
- Maintain the appearance of the Front Desk area, Lobby, and main elevators by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; straighten cushions and periodicals as needed; maintain the back office and package room in a neat and orderly manner.
- Provide basic concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; maintain resource book/inventory of local services and referrals for resident and guest use; inform residents and guests of activities, events, and services that may be of use or interest.
- Utilize BuildingLink system to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.
- Coordinate deliveries to and from units; follow established procedures to have the resident receive their parcel; document the acceptance of parcels or other deliveries, both incoming and outgoing, by updating the package log in Buildinglink; notify the resident when a parcel has been accepted on their behalf.
- Operate BuildingLink, and other property management software to update unit records, owner information, and other resident and association records.
- Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
- Coordinate moves in accordance with the Association's approved hours; assure that Common Areas are adequately protected.
- Document the issuance of unit keys by properly utilizing Key Check-Out system in BuildingLink.
- Utilize and implement the Front Desk Procedures Manual including the Shift Inventory Log and the Pass-Down Log.
- Monitor and maintain an adequate inventory of forms, supplies and other items used at the Front Desk; maintain an adequate supply of items used at the lobby coffee station, if applicable, and any other lobby amenities requiring regular replenishment; order items or promptly notify Supervisor when in need of replenishment.
- Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to CIPS LA staff and management, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
- Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, respond to the issue and politely call to the attention of the offending party the complaint or non-compliance issue and request that it be resolved as quickly and practicable as possible; document details of the incident as appropriate.
- Prepare a variety of documents, including resident/guest/vendor passes, letters, reports, refunds, meeting notices, and memos; complete a variety of forms; perform administrative duties as assigned.
- Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
- Follow all "Post Instructions" and adhere to the Association's Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.
- Perform other related Front Desk tasks and duties as assigned by management.

**Requirements**:

- Minimum of 1 year of face-to-face customer service in the hospitality industry or prop