Member Experience Associate

6 months ago

Marina del Rey, United States NeueHouse Full time

NeueHouse is a work and social club where creatives and though-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming and gracious hospitality. NeueHouse: Home of the New.

Our Properties
NeueHouse currently operates across three different, but equally iconic, properties in New York City and Los Angeles:

  • Our Madison Square (MSQ) House is situated in New York's iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s - and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held.
  • Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA's most celebrated buildings and occupies the original CBS Studio (the world's first structure built intentionally for broadcast). Here genre- defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
  • Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community.
The Role

In support of our Venice Beach location, the Membership Experience Associate is one of the most visible and connected/connective roles within NeueHouse. Reporting to the Membership Manager, this role sets the standard of service for all the NH Members, VIPs, guests, vendors and team members who walk through our doors.

As the home of the new, we're investing in new ways of working, creating and collaborating and our Member Experience Associates are the first point of contact for our amazing, creative communities. Responsible for greeting members and visitors, taking charge with member/guest registration, scheduling and preparing meeting rooms for use, assisting with the maintenance of shared member spaces and amenities, and acting as the House's main communication hub for internal and external communications.

Requirements

Empathetic, taking pride in details, and compelled to bring people together, The Membership Experience Associate builds, delivers, and stewards the moments that define NeueHouse for Members, Guests, and team - past, present, and future. The role requires someone who is ready to:
  • Actively work to shape the culture of NeueHouse, particularly as it relates to our catalyst values (generosity, authenticity, curiosity, and kindness), as well as promoting an atmosphere of creativity and elevated service
  • Consistently offer professional, friendly and engaging service to members (prospective and present)
  • Maintain the Front Desk, guest waiting area, Membership desk and vestibule area.
  • Manage guest and member flows (Member + Guest check-in, notifying members of guest arrival, event check-ins)
  • As the Member Experience Associate you will gain exposure to all key departments in NeueHouse, with that we will cross train on key systems like Tripleseat, Resy, Nexudus, Splash,Toast, & NeueHouse Mobile App.
  • Connect Guests and Members in a timely matter using internal logs and SMS
  • Clearly communicate all member needs internally to ensure maximum satisfaction
  • Support IT team in preparing for and responding to member technical needs
  • Answer the house phone and direct communication appropriately based on a per-case basis
  • Accept incoming mail and accurately connect messenger pick-ups
  • Be comfortable in conversing with members, guests and potential members regarding NeueHouse events, various programs, and amenities offered.
  • Must be a positive and articulate ambassador of the NeueHouse project/brand.
  • Make introductions between members for both social and professional purposes.
  • Follow departmental policies and procedures.
  • Follow all safety policies.
  • Carries out any other reasonable duties and responsibilities as assigned.
We are looking to connect with candidates who bring:
  • Outstanding customer service skills.
  • Excellent communication skills, written and oral.
  • Ability to work a flexible schedule including weekends, evenings, and holidays as needed.
  • Ability to practice critical thinking with tremendous attention to detail, to understand and anticipate member needs, and to remain calm while working to resolve issues.
  • Ability to work cohesively with team members.
  • NeueHouse values diverse educational and training backgrounds in consideration of the role.
  • An established network in hospitality, design and/or creative industries is encouraged.
Physical Demands:
  • While performing the duties of this job, you are required to stand (for the duration of the scheduled shift, minus any mandatory meal breaks); walk; and use hands to handle, feel, grasp, and hold objects.
  • You are frequently required to reach with hands and arms; balance; stoop; crouch; bend; talk; hear; and smell.
  • You may be required to frequently climb (stairs).
  • You may occasionally be required to kneel.
  • You must occasionally lift, carry, and/or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The anticipated hourly rate for this position is $21.00 an hour. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include qualifications of individual applicants against the position and business needs, years of relevant experience in the role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available.

Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Benefits
  • Hourly Rate: $21.00 an hour
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Caregiver Leave
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

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