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Office Services Associate-switchboard Operator

3 months ago

Chicago, United States Wlliams Lea Full time

Williams Lea is hiring for a Office Services Associate - Switchboard Operator for our Chicago office to work Monday to Friday 8:00 am to 5:00 pm

Pay: $19.00/hour

**Benefits**:

- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts

This position is responsible for operating telephone switchboards and consoles to connect, hold and transfer telephone calls and to provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Employee performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information.

Job qualifications
- High school diploma or equivalent
- Minimum of one year switchboard operator experience required (PBX, or private branch exchange switchboards, or voiceover Internet protocol switchboards)
- Previous receptionist or administrative experience preferred, preferably in a legal, banking or large corporate environment
- Intermediate PC Skills required: Microsoft Office, Word, Excel, Outlook
- Attention to detail with emphasis on accuracy and quality
- Ability to prioritize work to balance multiple projects and deadlines
- Excellent verbal written communication skills
- Exceptional customer service skills
- Ability to handle a high volume of incoming, outgoing, and interoffice calls
- Customer service oriented - actively looking for ways to help people.
- An extremely professional phone manner with an upbeat and pleasant phone voice
- Can be trusted with sensitive and/or confidential documents and information.

Job duties

(* denotes an “essential function”)
- Answer telephones in Message Center utilizing a multi-line phone system.
- Utilize appropriate logs for tracking issues with calls.
- Maintain phone lists as per procedure.
- Handle additional projects as assigned.
- Communicate with manager and client on job or deadline issues
- Ensure that request tickets are properly filled out before beginning work.
- Ability to handle high-stress environments
- Complete various tasks as specified per request.
- Notify appropriate staff when calls are processed incorrectly.
- Troubleshoot basic equipment problems. Place service calls when needed.
- Assist in training new hires.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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