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Fair Lawn, United States Ethos Full time

**Executive Director, Home Care Operations**

**Position Description**:
Responsible for all service delivery for Greater NYC. Ensures excellent customer service. Reporting to Senior Management and contributing to the growth of the Region.

**Areas of Responsibility**:

- Overall responsibility for operations including P&L
- Collaboration between sales team, operational staff, and talent acquisition.
- Works closely with sales to develop new business in the Region.
- Ensures all client requests are met and documented appropriately.
- Communicates with clients and families to ensure quality care and client satisfaction.
- Ensures compliance under the New York State Department of Health Regulations.

**Qualifications**:

- Proven experience in home care operations
- Private Pay experience highly preferred
- History of fostering strong positive relationships with staff, clients, and referral sources.
- Working knowledge of New York State Department of Health regulations for LHCSAs.

Pay: $145,000.00 - $165,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Home Care Operations Management: 3 years (preferred)

Ability to Commute:

- Fair Lawn, NJ (preferred)

Work Location: In person