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Account Executive
4 months ago
Job Summary:
Primary responsibilities:
- Serve as the lead point of contact for all customer account matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Prepare for data and paperwork for Quality Assurance meetings at facilities
- Attend and present at QA meetings at facilities
**Requirements**:
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
- Previous experience in LTC or SNF environments a plus
- Effective time management and organizational skills
- Excellent interpersonal skills
Competencies:
- Strong Communication and Customer Service Skills
- Peer Relationships
- Customer Focus
- Integrity and Trust
- Functional/Technical Skills
- Priority Setting
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