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Program Coordinator, Lifelong Learning
4 months ago
**Program Coordinator, Lifelong Learning & Travel**:
- Association of Yale Alumni - Education
- 88399BR
**University Job Title**
- Program Coordinator
**Bargaining Unit**
- L34 - Local 34 (Yale Union Group)
**Time Type**
- Full time
**Duration Type**
- Regular
**Compensation Grade**
- Labor Grade D
**Wage Ranges**
- Click here to see our Wage Ranges
**Searchable Job Family**
- Administration, Secretarial
**Total # of hours to be worked**:
- 37.5
**Work Week**
- Standard (M-F equal number of hours per day)
**Work Location**
- Central Campus
**Worksite Address**
- 232 York Street
- New Haven, CT 06511
**Work Model**
- Hybrid
**Position Focus**:
- The Yale Alumni Association (YAA) is responsible for university-wide alumni relations programs and engagement of alumni volunteer leaders. The Program Coordinator provides the full range of high-level administrative support to the Senior Director and other members of the Lifelong Learning & Travel team, who plan and implement virtual, travel, and campus-based educational programs for alumni under the Yale Alumni Academy umbrella. The Program Coordinator supports the process of planning and marketing programs, liaises complex administrative details with third-party tour vendors, provides outstanding customer service to alumni program participants, prepares reports, and completes financial transactions related to these programs.
- Specific responsibilities include: Serve as a primary administrative support for the program management process by performing planning tasks for alumni lifelong learning programs such as organizing complex travel and event logistics; writing program descriptions and correspondence; and sourcing and distributing marketing materials and course materials. Prepare and design presentations, program documents, and briefings using multimedia tools as needed. Create, update, and maintain surveys, webforms, and pages on the Yale Alumni Academy website. Process and record financial transactions including participant deposits, payments, and refunds as well as vendor expenses, staff expenses, and overall program financial transactions. Assist with online and telephone sales and customer service by responding to routine program inquiries and ensuring that participants receive timely and accurate information in a friendly and professional manner. Assist with managing program registration data in Yale Alumni Academy’s proprietary database. Perform data entry, conduct data review, and reconcile travel program registrations with third-party tour operator vendors. Ensure that alumni participation in Lifelong Learning and Travel programs is tracked in the proprietary database and the university’s alumni database. Support the Senior Director and other members of the Lifelong Learning and Travel team by tracking deadlines, managing schedules, preparing correspondence, and other related tasks.
- **Cover Letter Required**
The following principal responsibilities are generic in nature; applicants will find the information in this Position Focus to be most relevant to the position.
**Dept/Section URL**
- Click here for more information
**Essential Duties**
**Required Education and Experience**
- Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
**Required Skill/Ability 1**:
- Strong interpersonal skills and ability to work collaboratively with a variety of people to achieve common goals. Ability to work independently and contribute to team objectives. Commitment to an inclusive workplace. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, sexual orientation, etc.).
**Required Skill/Ability 2**:
**Required Skill/Ability 3**:
- Exceptional organizational skills, accuracy, and attention to detail. Ability to meet deadlines, juggle multiple projects simultaneously, and tolerate interruptions. Ability to work independently. Ability to maintain strict confidentiality.
**Required Skill/Ability 4**:
- Flexibility and agility in response to new situations and changing work demands. Ability to work in a high-pressure environment while maintaining accuracy and professionalism. Demonstrated ability to show initiative and to learn new skills.
**Required Skill/Ability 5**:
**Preferred Education, Experience and Skills**:
- Knowledge of the University’s organization as well as YAA’s primary alumni relations programs. Proven experience with alumni affairs and/or affinity travel programs. Familiarity with Yale online tools including Hopper and other tools. Facility with event planning and/or organizing educational programs. High aptitude for learning new software platforms.
**Weekend Hours Required?**
- Occasional
**Evening H
