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Field Service Technician Ii

3 months ago

Houston, United States Cooper Machinery Services Full time

**Job Title**: Field Service Technician II- EST
**FLSA Status**: Non-Exempt
**Department**: Services
**Group**: Regular - Full Time

**About Cooper Machinery Services**:
Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer, Ajax, Superior, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

**General Field Service Mechanic Summary**:
The Field Service Technician II will provide hands-on technical and operations support of Reciprocating Compression equipment and supporting utility systems within customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and trouble-shooting situations as required

**Essential Duties and Responsibilities**:
Under the supervision of the supervisor or Manager, will provide technical and mechanical services to external customers in settings such as workshops, compressor stations, process plants, etc. The incumbent is also responsible for the following:

- Planning and execution of site installation activities for Reciprocating Compression equipment.
- Investigate and resolve customer reports of technical problems with equipment.
- Eliminate future operational or service difficulties by performing preventative maintenance as requested by the customer.
- Through accepted standard troubleshooting processes, diagnose and correct engine problems and / or compressor problems.
- Perform testing of equipment in the field.
- Perform minor repairs, major repairs or corrective maintenance on customer equipment including reciprocating engines and compressors.
- Complete daily safety checks and report safety concerns.
- Monitor key and critical operating variables and other process data to ensure that the engine and compressor units are operating within design parameters.
- On-site, attend operations meetings with client personnel to proactively identify issues and lead the efforts to resolve them.
- Participate in construction activities to ensure process designs are used for operational and safety, identifying improvements in unit operations based on actual field experience.
- Learn, share, and implement best practices with extended Reciprocating Compression Engineering, Sales, and Operations team members
- Establish working relationships with key customer contacts including operators, engineering and maintenance personnel to proactively cultivate the customer relationship and manager long term and short term issues.
- Participate in safety and environmental reviews. Incumbent will be a key participant in process hazard reviews.
- Perform trouble-shooting / problem solving assistance to customers in correcting or repairing the customers’ equipment.
- Support turn-around activities for customers including identification / justification, procedure writing, reviews, equipment inspection, etc.
- Travel 200-300 days per year anywhere from 2-14 weeks at a time.
- Work extended hours up to 10-14 hours per day including weekends/holidays, 6 - 7 days per week. A typical work week can be 60-84 hours.
- Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.

**Qualifications**:

- Minimum of 1 year of experience in Reciprocating Compression
- Meets all sublevel (FS Technician I) requirements
- Must have the following attributes:

- Safety focused, Service-oriented, Business focused, A self-starter
- Dependable with ability to multiple-task successfully
- Mature, with the ability to take direction and thick on the fly based on the type of work and needs of the customer / business
- Well-developed administrative and organizational skills,
- Results oriented with a sense of urgency
- Good verbal and written communication skills and above average interpersonal skills are required
- Clear, concise, and accurate service reporting is required
- Education - Complete training for the following:

- Associates Degree with a technical concentration (Bachelor’s Degree preferred) or equivalent work experience (minimum)
- Formal training in a technical certificate program
- Technical training in the oil and gas industry or associated industry
- Master the Core co