Customer Service/administrative Assistant

2 weeks ago

San Diego, United States My Lineage Full time

My Lineage is a global heraldry company specializing in family surname and coats of arms research. For over 16 years, we have dedicated ourselves to providing professional research and crafting custom hand-crafted products that stand out for their quality and attention to detail. We serve clients worldwide, including contracts with the US military, and are committed to helping families discover and honor their heritage to share with future generations.

**Our Core Values**:

- Integrity
- Customer First
- Dedication
- Collaboration
- Growth
- Initiative
- Accountability

**Position**:
In this role, you will benefit from a diverse and inclusive workplace that prioritizes your personal and professional growth. You'll be part of a collaborative and supportive team, where ongoing training and fresh perspectives are valued. This is a perfect opportunity for someone who is organized, driven, and looking for a stable, long-term career in a company that offers significant growth opportunities.

Join us and contribute to a team that strives for excellence in everything we do.

**Responsibilities**:

- **Customer Interaction**: Efficiently handle incoming calls and other communications with customers, ensuring every interaction is conducted with integrity and a customer-first approach.
- **Supportive Teamwork**: Assist team members and executives with various clerical tasks while fostering a collaborative environment. Actively contribute ideas to enhance team effectiveness and operational efficiency.
- **Operational Excellence**: Manage document scanning, printing, and filing with attention to detail. Oversee daily shipping and receiving operations, troubleshoot any issues, and take necessary steps to resolve them, demonstrating accountability and initiative.
- **Administrative Efficiency**: Prepare regularly scheduled reports and manage purchase orders efficiently. Continuously strive to improve processes and reduce costs, embracing our core value of growth through innovation and change.

**Requirements**:

- **Professional Communication**: Must possess excellent verbal and written communication skills and have prior experience engaging customers with professionalism and respect. Proficiency on the phone is a plus.
- **Technical Proficiency**: Strong skills in Microsoft Office, particularly Excel and Outlook, and familiarity with common office equipment. Knowledge of Canva and/or QuickBooks is a plus.
- **Organizational Skills**: Exceptional time management and the ability to prioritize work efficiently. Must be a self-starter with the initiative to work independently and handle multiple tasks and deadlines in a fast-paced environment.
- **Problem Solving**: Detail-oriented with strong problem-solving skills, capable of working under moderate supervision and taking decisive action when necessary.

**Work Hours, Location, & Benefits**:

- **Full-time position**: Monday to Friday, 8:30 am - 5 pm.
- **Location**: Onsite at 980 Buenos Ave, Ste 1A, San Diego, CA 92110
- **Compensation**:Competitive pay starting at $22.50 per hour.
- **Benefits**: Comprehensive benefits package including medical, dental, vision, life insurance, and a 401k with generous contributions.
- **Career Development**: Opportunities for professional advancement within a supportive and inclusive workplace.

**How to Apply**:

- My Lineage is an Equal Opportunity Employer, committed to creating a diverse and inclusive environment for all employees.

Pay: From $22.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application Question(s):

- Why are you interested in this position, and what do you hope to achieve by joining our team?
- On a scale of 1-5 (5 best), how would you rate your level of proficiency on the phone? And with computer software?

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Microsoft Excel: 1 year (required)

Work Location: In person

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