Call Center Office Specialist, Cardiology

1 week ago


Jacksonville, United States Baptist Health Full time

**Job Summary**

**Up to a $1,000 Sign on Bonus Available**

**Baptist Health is looking for an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. **This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 5:30 PM, Monday through Friday. Depending on the needs of the office, hours may vary on occasion.

**Additional responsibilities for the Office Specialist may include**:

- Patient registration
- Scanning documents
- Posting charges and payments
- Telephone protocols
- Serve as a liaison between our customers and our practice
- Manage a large amount of inbound and outbound calls in a timely manner
- Schedule appointments as needed
- Prepare patient charts prior to appointments
- Submit and obtain external medical records
- Coordinate with third party vendors to complete medical record requests
- Follow call scripts for handling different scenarios
- Identify customer needs and provide solutions
- Data entry tasks
- Provide excellent customer service
- Manage Medical Records onboase queue and index documents in EPIC
- Manage Medical Record Requests onbase queue and send requests to HIM and/or ShareCare
- Other duties as assigned

**Status**Full-Time

**Shift Details**Days

**Education Required**High School Diploma/GED

**Education Preferred**Associate's Degree

**License and Certification**
- None

**Experience**
- One-Two Years Front Desk Experience Preferred
- Experience Working in a Medical Office Preferred



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