Inbound Call Center Representative
2 weeks ago
We are seeking dedicated Inbound Call Center Representatives to join our team. As an HR Administrative Assistant, you will provide essential administrative support to the HR department, with a primary responsibility for managing and enhancing the onboarding experience for new hires.
**Responsibilities**:
- Answer incoming calls promptly and professionally
- Address customer inquiries and resolve issues efficiently
- Provide information about products or services
- Up sell products or services when appropriate
- Follow communication scripts when handling different topics
- Identify and escalate priority issues
- Perform outbound calls for follow-ups or sales campaigns as needed
**Requirements**:
- Excellent customer service skills
- Strong phone etiquette and communication abilities
- Ability to up sell and promote products effectively
- Previous experience in sales or outbound calling is advantageous
Joining our team as an Inbound Call Center Representative offers a rewarding opportunity to engage with customers, showcase your communication skills, and contribute to the success of our organisation.
Pay: From $39,864.00 per year
**Benefits**:
- 401(k)
- On-the-job training
- Paid time off
- Parental leave
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to Commute:
- Jacksonville, FL 32217 (preferred)
Work Location: In person
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