Inbound Call Center Representative

2 weeks ago


Jacksonville, United States SA4 CALL CENTRE LTD Full time

We are seeking dedicated Inbound Call Center Representatives to join our team. As an HR Administrative Assistant, you will provide essential administrative support to the HR department, with a primary responsibility for managing and enhancing the onboarding experience for new hires.

**Responsibilities**:

- Answer incoming calls promptly and professionally
- Address customer inquiries and resolve issues efficiently
- Provide information about products or services
- Up sell products or services when appropriate
- Follow communication scripts when handling different topics
- Identify and escalate priority issues
- Perform outbound calls for follow-ups or sales campaigns as needed

**Requirements**:

- Excellent customer service skills
- Strong phone etiquette and communication abilities
- Ability to up sell and promote products effectively
- Previous experience in sales or outbound calling is advantageous

Joining our team as an Inbound Call Center Representative offers a rewarding opportunity to engage with customers, showcase your communication skills, and contribute to the success of our organisation.

Pay: From $39,864.00 per year

**Benefits**:

- 401(k)
- On-the-job training
- Paid time off
- Parental leave

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person

Ability to Commute:

- Jacksonville, FL 32217 (preferred)

Work Location: In person



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