Current jobs related to Access Center Specialist I - Jacksonville - Nemours Children's Health
-
Culinary Specialist for Early Childhood Center
3 weeks ago
Jacksonville, Florida, United States Allen Children Center AC Center Inc. Full timeCulinary Specialist for Early Childhood CenterAre you enthusiastic about preparing nutritious meals for young children? At Allen Children Center / AC Center Inc., we are seeking a Culinary Specialist for our Early Childhood Center. In this role, you will be tasked with not only cooking and serving meals but also managing inventory, placing supply orders, and...
-
Patient Access Center Representative
6 hours ago
Jacksonville, Florida, United States UF Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Center Representative to join our team at UF Health. As a key member of our Patient Access Center, you will be responsible for providing exceptional customer service to patients, staff, and healthcare providers while handling high-volume incoming phone calls.Key...
-
Patient Access Center Representative
1 week ago
Jacksonville, Florida, United States UF Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Center Representative to join our team at UF Health. As a key member of our Patient Access Center, you will be responsible for providing exceptional customer service to patients, staff, and healthcare providers while handling high-volume incoming phone calls.Key...
-
Jacksonville, United States Baptist Health System Full timeBaptist Health, founded in 1955, is North Florida's most comprehensive health care system and the area's only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Flori Specialist, Cardio, Cardiac, Office, Call Center, Behavioral Health, Healthcare
-
Customer Support Solutions Specialist I
3 weeks ago
Jacksonville, Florida, United States LotSolutions, Inc. Full timeExciting Opportunity - Solutions Services Specialist IWe are currently in search of a Solutions Services Specialist I to enhance our customer support operations. The successful candidate will play a crucial role in delivering outstanding service through effective communication, adept problem-solving, and seamless collaboration with colleagues.Essential...
-
Customer Support Solutions Specialist I
3 weeks ago
Jacksonville, Florida, United States LotSolutions, Inc. Full timeExciting Opportunity - Solutions Services Specialist IWe are currently in search of a Solutions Services Specialist I to enhance our customer support operations. The selected candidate will play a pivotal role in delivering exceptional service through effective communication, adept problem-solving, and seamless collaboration with colleagues.Essential...
-
Customer Support Solutions Specialist I
3 weeks ago
Jacksonville, Florida, United States LotSolutions, Inc. Full timeExciting Opportunity - Solutions Services Specialist IWe are looking for a dedicated Solutions Services Specialist I to enhance our customer support initiatives. The successful candidate will play a crucial role in delivering outstanding service through effective communication, problem resolution, and collaboration with colleagues.Essential...
-
Gastroenterology Access Specialist
3 weeks ago
Jacksonville, Florida, United States AbbVie Full timePosition Overview:The Immunology Field Access & Reimbursement Specialist serves as a vital in-office resource dedicated to addressing healthcare provider (HCP) inquiries regarding patient access and reimbursement processes.Key Responsibilities:1. Engage directly with HCP offices within a designated geographical area.2. Provide comprehensive support related...
-
Gastroenterology Access Specialist
3 weeks ago
Jacksonville, Florida, United States AbbVie Full timePosition Overview:The Immunology Field Access & Reimbursement Specialist serves as a vital in-office resource, dedicated to addressing healthcare provider (HCP) inquiries regarding patient access and reimbursement processes.Key Responsibilities:1. Engage directly with HCP offices within the designated geographic area.2. Provide comprehensive support related...
-
Gastroenterology Access Specialist
3 weeks ago
Jacksonville, Florida, United States AbbVie Full timePosition Overview:The Immunology Field Access & Reimbursement Specialist serves as a vital in-office resource, dedicated to addressing healthcare provider inquiries regarding patient access and reimbursement processes.Key Responsibilities:1. Engage directly with healthcare provider offices within a designated geographic area.2. Provide comprehensive support...
-
Culinary Specialist for Early Childhood Center
3 weeks ago
Jacksonville, Florida, United States Allen Children Center AC Center Inc. Full timePosition OverviewWe are looking for a Culinary Specialist to join our passionate team at Allen Children Center / AC Center Inc. In this role, you will be responsible for the preparation, cooking, and serving of nutritious meals for young children. Your duties will also include managing inventory, completing necessary documentation, and liaising with the Food...
-
CSR II Patient Access Center
2 months ago
Jacksonville, United States UF Health Full timeOverview: JOB DUTIES Under direction of Patient Access Center Manager or Team Lead, acts as a subject matter expert in administrative protocols of primary care, specialty care and ancillary services center. Acts as first line resource to customer service team members. Essential Functions Provide excellent customer service to patients, staff, and...
-
Customer Support Specialist I
3 weeks ago
Jacksonville, Florida, United States HonorVet Technologies Full timePosition Overview:As a Customer Support Specialist I at HonorVet Technologies, you will be responsible for managing and executing loss assignments in accordance with client directives. Key Responsibilities:Initiate emergency outreach to contractors through three-way calls with clients.Achieve and uphold proficiency in all client and departmental guidelines...
-
Customer Support Specialist I
3 weeks ago
Jacksonville, Florida, United States HonorVet Technologies Full timePosition Overview:As a vital member of the HonorVet Technologies team, the Customer Support Specialist I is responsible for managing and executing loss assignments in accordance with client directives.Key Responsibilities:Initiate emergency communications with contractors through three-way calls involving homeowners.Achieve and uphold proficiency in all...
-
Plasma Center Nurse- EMT
6 days ago
Jacksonville, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
-
Plasma Center Nurse- LPN
1 week ago
Jacksonville, United States Takeda Pharmaceutical Company Ltd Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Customer Support Specialist I
3 weeks ago
Jacksonville, Florida, United States HonorVet Technologies Full timePosition Overview:As a vital member of the HonorVet Technologies team, the Customer Support Specialist I is responsible for managing and executing loss assignments in accordance with client specifications.Key Responsibilities:Initiate emergency communications with contractors through three-way calls involving homeowners.Achieve and uphold proficiency in all...
-
Senior Digital Accessibility Specialist
6 minutes ago
Jacksonville, Florida, United States Citigroup Inc Full timeAbout the RoleCitigroup Inc. is seeking a highly skilled Senior Digital Accessibility Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring that our digital products and services are accessible to all users, including those with disabilities.Key ResponsibilitiesAct as a subject matter expert on WCAG...
-
Plasma Center Nurse- EMT
3 days ago
Jacksonville, United States Biolife Plasma Services Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
-
Plasma Center Nurse- EMT
2 months ago
Jacksonville, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
Access Center Specialist I
4 months ago
The Access Center Specialist communicates with the patients/providers via telephone to ensure accurate, prompt, and courteous scheduling of specialty appointments according to established division guidelines. this position is responsible for obtaining and entering accurate demographic and insurance information for all encounters. The access Center Specialist is required to discuss financial obligations with patient families and collect payments or escalate to Financial Advocates when appropriate.
The Access Specialist is responsible for monitoring registration and insurance related items that fall into patient work queues to ensure timely claim filing. This role works collaboratively with other Nemours departments to ensure all patient access needs are met. The Access Center Specialist is required to provide superior customer service to both internal and external customers, and represent Nemours in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism.
- Answers calls for assigned clinic specialties in an efficient manner, using standardized greeting, content, and closure of call.
- Accurately captures and verifies patient demographic, guarantor, legal guardian, and insurance information in the EMR system. Utilizes quality review work queue to identify and correct discrepancies.
- Schedules appointments in the EMR system, following scheduling and insurances guidelines. Provides all necessary appointment information at time of scheduling, and all necessary directions and paperwork via mail or email following closure of the scheduling call.
- Actively reviews electronic communications and process documentation to stay abreast of correct department processes and notifies leadership immediately of any questions.
- Ensures accuracy in answering questions and assisting customers with requests. Utilizes escalation guideline criteria to prioritize patients' health concerns, and follows reliable methods to document and escalate calls as instructed in guidelines.
- Collects copays, outstanding balances, and any applicable prepayments at time of scheduling. Partners with Financial Advocate when appropriate.
- Identifies and attempts to resolve complaints. When unable to resolve complaints, utilizes escalation guidelines to route callers to the appropriate Nemours associate.
- All other duties as assigned by supervisor.
- High School Diploma required.
- More than one (1) year of customer service, medical office, or call center experience required.
- NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred.
About Us
As one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.
Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.
Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve. Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review Nemours Anti-Racism Statement (nemours.org).
To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at www.nemours.org.
