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Hotel - Night Auditor - Front Desk - Hampton Inn &

3 months ago

March Air Reserve Base, United States Greens Full time

**Are you the One?**

If you are a Night Auditor with 1 year of experience and 3 years Hotel front office experience with a High School diploma or higher-level education and prepare to work the Night Shift, this may be the opportunity for you

**Key Responsibilities**
- Ensure proper completion of all front office and night audit duties.
- Direct and coordinate the activities of all Nights Shift staff.
- Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including:

- Conduct the Night Audit in accordance with the Greens standards
- Operations Analysis & Reporting:

- Accounts Payable
- Accounts Receivable and direct billing
- End of day statistics
- Labor hours
- Greens Splash Report
- Front office room inspection reports
- Competition survey
- Newspaper review for lead generation
- Operations statistics report '“ labor cost/room, etc.
- Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
- Act as the Manager on Duty (MOD).
- Be proficient in the use of the Brands property management system as well as the Quore Property Management System and be able to train front desk personnel on the system.
- Be proficient and a champion of the Simple Hotel property data system.
- Have a good understanding of all of hotel operating procedures.
- Review front office communications logs.
- Supervise delegated responsibilities and follows up.
- Be able to use all front office equipment such as the credit card machine, copier, and fax.
- Inform the General Manager of any unique situations or unusual developments in front office operations.
- Handle guest complaints effectively.
- Understand the Chart of Accounts.
- Process reservations by mail, telephone, fax, and central reservation systems referrals.
- Process reservations received from sales office and other hotel departments.
- Be knowledgeable of room types and offered rate plans.
- Fully understand the hotel's franchise policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

**What are we looking for?**

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- Effective Communication skills
- Pleasing personality
- Good team player
- Good listener
- Well-groomed and professional appearance.
- Open with praise, discrete with criticism.