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Service Desk Associate

2 months ago

Bel Air, Maryland, United States Planet Fitness Full time
{"Job Title": "Service Desk Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Responsibilities:

* Greet and welcome members and guests, ensuring a positive and friendly experience
* Monitor club access and respond to member and guest inquiries
* Answer phone calls and provide information to prospects
* Sell memberships and process new member sign-ups
* Operate the Point-of-Sale system and collect balances on past due accounts
* Maintain the customer service front desk and ensure a clean and organized environment
* Schedule appointments for fitness training sessions
* Complete the Club Walk-Around and perform checklists
* Provide guidance and support to new employees
* Perform beginning and end of shift procedures
* Maintain the cleanliness and organization of the facility, including equipment, showers, and restrooms

Requirements:

* High school diploma or equivalent preferred
* Previous customer service and sales experience preferred
* Basic computer literacy
* Excellent communication and interpersonal skills
* Ability to work well independently and as part of a team
* Positive attitude and willingness to help others
* Ability to maintain composure in difficult situations

What We Offer:

* Competitive pay and benefits package
* Opportunities for growth and advancement
* A positive and supportive work environment
* A Judgement Free Zone where everyone feels welcome and included

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity"}