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Interpreting and Translation Services Coordinator
3 months ago
As part of UCSF Health’s commitment to Diversity Equity, and Inclusion (DEI), the future member of the department must also be committed to being a part of a team involved in building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
- Provides language access coordinating services for various UCSF partners. Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
**Department Description**
**The Interpreting and Translation Services department** at UCSF Health is committed to the provision of interpreting services 24/7 to patients, families, providers, and staff to facilitate optimal care and services. We provide services at no cost to patients who are non-English speaking, limited English proficient, deaf, hard of hearing, and sight or speech impaired. We offer on-site, over-the-phone, and video medical interpreting in over 200 languages, including American Sign Language. Interpreting services are provided by our own UCSF staff interpreters as well as qualified vendor and contract staff who collaborate with our staff to optimize communication. We also offer document translation services and bilingual certification for clinicians and staff. Using Lean principles and innovative improvement strategies, we partner with all levels of staff to continually evaluate multi-source data and trends to provide the most comprehensive, compliant, efficient, user-friendly, and excellent program for our patients and staff.
**Required Qualifications**
- Bachelor's degree in related area and / or equivalent experience / training.
- Flexibility to work at all sites.
- Minimum of 3-5 years of administrative/analytical experience or an equivalent combination of education and experience
- Knowledge of a variety of administrative operational activities such as event planning, website design, and accounting guidelines.
- Desktop publishing skills to do newsletters, brochures, posters, and flyers.
- Proficient in a language another than English, spoken and written
- Strong skills in short-term planning, analysis, problem-solving, and customer service.
- Presents professional demeanor and is a customer service role model in interactions with internal and external customers, demonstrates exemplary customer service skills in all verbal and written interactions
- Ability to learn the growing number of world languages that may be requested and necessitate extra coordination.
- Ability to pass written assessment for additional language within the probationary period.
- Knowledge of or ability to learn applicable University rules and regulations, policies, processes, protocols and procedures.
- Ability to use discretion and maintain confidentiality. Exercises utmost integrity in protecting the confidential nature of HR and patient information.
- Demonstrates strong organizational skills, flexibility, and adaptability to multiple and competing responsibilities. Comfortable working under pressure with the ability to multi-task, set priorities, and work effectively with a wide variety of individuals
- Responsible for self-assessment and advancement of skill level and independently seeks out resources/training to learn new skills and procedures and to maintain currency in position.
- Follows all safety policies and procedures and incorporates ergonomic principles in work habits.
**Preferred Qualifications**
- National Certification for Medical Interpreting (CCHI or CMI)
- American Translators Association (ATA) certificate
**About UCSF**
- At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve - a promise we share with the professionals who make up our team.
- Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
**Pride Values**
- In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
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