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Fraud Detection Representative I
4 months ago
We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Fraud Detection Representative I
Pay Range:
$22.68 - $32.88
Scheduled Weekly Hours:
40
**What You’ll Be Doing**
Provides service to Members by reviewing and analyzing various account activities in order to mitigate fraudulent transactions. Protects Credit Union assets through effective risk management by identifying fraud trends, points of compromise and potential threats to our Members/cardholders. This position has extensive Member contact and performs a wide range of servicing duties to Credit Union share accounts.
- Monitor and review daily fraud alerts/reports via risk management system(s) based on assigned strategies and queues by taking appropriate action to mitigate loss exposure. Actions include direct Member contact with temporarily blocking, reissuing or suspending activity and preparing fraud loss documents.
- Maintains confidentiality of information as well as controls and protects sensitive information and materials.
- Understands the legal and regulatory requirements relative to the financial services industry and credit unions.
- Organize, prioritize and complete multiple tasks in a high production fast paced setting, navigating through multiple computer systems.
- Responsible for collaborating with other members of the detection team and making process improvement recommendations.
**Additional Job Functions**
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
**Qualifications**
- High School Diploma or GED required
- 1-3 years of credit union, banking or financial services experience required
- Previous experience in a fraud or contact center environment preferred
**SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring**
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
