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Market Operations Manager

3 months ago

Lancaster, United States Brick and Vine Full time

**OUR COMPANY**

Brick and Vine is a property management firm actively acquiring and managing workforce housing properties in multiple markets throughout the United States. We are a tech-focused, socially conscious team backed by a $1bn AUM Bay Area investment manager and led by veterans of multiple industries including single-family rentals, venture-backed fintech startups, private equity,and institutional fixed-income investment. Our mission is to add value to real estate and create solid investor returns, while offering affordable workforce housing to an underserved segment of residents. People are our ultimate asset, and we are looking for those who are technically savvy, exceptional in their area of expertise, and seeking an opportunity to build, not just contribute to an organization.

**POSITION OVERVIEW**

As Market Operations Manager, you are to take an entrepreneurial approach to leading the operations of a single family homes portfolio in **Antelope Valley.** You will coordinate with centralized operations team to successfully attain the company’s operational and financial goals while reinforcing the company’s overall culture. The Market Operations Manager owns all aspects of daily operations and performance for their assigned market, ensuring that all KPI’s are met. This individual will work independently and with teammates to manage and resolve all market-level management issues and performance gaps while reporting to the VP of Property Management.

**EXPECTATIONS**
- **Take ownership. **Act like an owner and oversee the division as if you owned the assets. Treat every dollar as if it were your own and make thoughtful operational decisions with financial impacts and budget in mind.
- **Be a leader. **Function as the executive presence among the local and centralized teams by setting the tone on how to operate. Trust that your teammates will know how to make the right calls because you have set them up to do so and you lead by example.
- **Innovate the day to day.** Operate with a forward-thinking mindset, maintaining an awareness of growth and the capability to scale larger. Form constructive partnerships with your regional support teams and operations support team for maximum performance success.
- **Solve Problems. **Provide thoughtful solutions to everyday issues that community managers face every day. You are the highest escalation point for resident concerns and reputation management issues.

**ESSENTIAL FUNCTIONS**

The Market Operations Manager will use diligence and make best efforts in executing the following responsibilities:

- Assumes overall responsibility for the day-to-day management of the properties within the assigned Single-Family Homes market portfolio(s) in accordance with company objectives and metrics.
- Maintains a detailed knowledge of the assigned markets.
- Complies with all policies and procedures established by the company for the administration of the properties and the company.
- Participates in the marketing of the portfolio on a local and regional level as needed.
- Communicates with teams weekly to discuss marketing, occupancy, budget conformance, personnel, capital improvements, and any other material topics.
- Assumes overall responsibility for overseeing the day-to-day management of all assets in the market which may include resident onboarding, rent collection, maintenance, renewals, municipal & community compliance, subsidy housing programs, and overall resident experience.
- Responsible for maintaining occupancy levels, ensuring positive resident relations, and complying with all reporting requirements.
- Manage resident and property related issues as they arise and document in specified property management system.
- Responsible for assessing condition of properties and recommending minor repairs and conducting property inspections.
- Administers the approved annual budget of income and expenses in accordance with all Company requirements. Monitors the status of the operating budget, reports necessary reductions or increases in allocations, and explains variances as they arise in operations.
- Reviews all contractual services and re-bids appropriate services to assure the lowest possible cost.
- Constantly seeks to identify strategies for increasing company income and reducing company expenses. Responsible for maximizing net operating income for the portfolio.
- Participate in team projects as required to enhance resident satisfaction and business outcomes.
- Attends and participates in industry association meetings and seminars to keep up to date on trends and changing conditions in the marketplace.
- Perform other duties as assigned.

**DAY TO DAY RESPONSIBILITIES**
The Market Operations Manager will perform all activities related to serving residents for a defined portfolio of Single-Family Homes. They will be interacting directly with prospective and current residents to achieve maximum occupancy and maintain a high-quality customer service expe