Restaurant Operations Manager
15 hours ago
We are seeking an experienced and passionate Restaurant General Manager to lead our team at Cherry Street Pub.
Job Summary:The General Manager will be responsible for overseeing the entire restaurant operation, ensuring exceptional guest services, and maintaining a positive working environment.
Key Responsibilities:- Manage and oversee the entire restaurant operation, including managing staff, inventory, and finances.
- Deliver exceptional guest services, ensuring guest satisfaction and responding efficiently to guest questions and complaints.
- Plan and develop the overall restaurant marketing strategy, including creating and executing marketing campaigns.
- Manage restaurants tech stack, including point-of-sale systems and inventory management software.
- Organize and supervise shifts, ensuring that all staff are properly trained and equipped to provide excellent service.
- Manage and lead staff, including recruiting, hiring, training, and evaluating staff performance.
- Develop hourly and salary staff, including creating and implementing training programs.
- Hire new employees, including conducting interviews and making hiring decisions.
- Terminate employees when necessary, following company policies and procedures.
- Training and evaluate staff performance, including providing feedback and coaching.
- Manage food cost, forecast requirements, and maintain inventory, including ordering and receiving supplies.
- Manage restaurant supplies, including smallwares and equipment.
- Control costs and minimize waste, including implementing cost-saving initiatives.
- Create and nurture a positive working environment, including promoting a culture of excellence and respect.
- Implement innovative strategies to improve productivity, sales, and food quality, including analyzing data and making data-driven decisions.
- Ideally, 5+ years of experience as a Restaurant General Manager or similar role.
- Ideally, 5+ years of experience guest service management.
- Extensive food and wine knowledge.
- Computer literacy.
- Familiarity with restaurant management software.
- Experience in event planning.
- Strong leadership, motivational, and people skills.
- Good financial management skills.
- Critical thinker and problem-solving skills.
- Team player.
- Good time-management skills.
- Great interpersonal and communication skills.
- Culinary school diploma or BS degree in Business Administration.
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