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Restaurant Operations Manager

2 months ago

Lancaster, Pennsylvania, United States IHOP ACG Texas Full time
Job Description

**About IHOP/ACG Texas**

We are a leading restaurant franchise with a strong presence in the market. Our company values are centered around providing excellent customer service, maintaining high-quality food and cleanliness standards, and fostering a positive work environment.

Job Summary

We are seeking an experienced Restaurant Operations Manager to join our team. The successful candidate will be responsible for managing all aspects of restaurant operations, including sales growth, staff management, guest interaction, and maintaining high levels of cleanliness and sanitation.

Key Responsibilities

  • Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories.
  • Manage entire restaurant operations, including daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning, while maintaining high levels of cleanliness and sanitation.
  • Interview, hire, and train the highest quality hourly candidates.
  • Conduct and facilitate orientation and training for all new hourly employees.
  • Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation.
  • Prepare reports at end of shift, which may include Daily Sales Reports, Daily Cash Interims, Daily Labor Controls, and other such processes that ensures control of all company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Ensure that proper company security procedures are in place to protect employees, guests and company assets, including security of storeroom, freezer and office.

Requirements

  • Minimum of 2-5 years' restaurant management experience.
  • Ability to direct and coordinate the organizations' goals and objectives.
  • Hands on leadership style.
  • Ability to build, coach, and develop a team.
  • Excellent interpersonal communication skills.
  • Exceptional customer service and problem solving skills.
  • Detail oriented with focus on quality.
  • Be willing to work nights, weekends, and holidays based on business needs.
  • Perform all duties as required.