Dps - Dld - License Analyst Ii, Hq Ops - 0171

2 weeks ago

Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

**DPS - DLD - License Analyst II, HQ Ops - 0171** **(**00041739**)**

**Organization**: TEXAS DEPARTMENT OF PUBLIC SAFETY

**Primary Location**: Texas-Austin

**Work Locations**: AUSTIN HQ (MAIN) 5805 N LAMAR BLVD PO BOX 4087 AUSTIN TX 78773 Austin 78752

**Job**: Business and Financial Operations

**Employee Status**: Regular

**Schedule**: Full-time

**Standard Hours Per Week**: 40.00

**Travel**: Yes, 5 % of the Time

**State Job Code**: 0171

**Salary Admin Plan**: B

**Grade**: 14

**Salary (Pay Basis)**: 3,275.91 - 3,275.91 (Monthly)

**Number of Openings**: 1

**Overtime Status**: Non-exempt

**Job Posting**: Apr 22, 2024, 8:39:42 AM

**Closing Date**: May 6, 2024, 11:59:00 PM

**Description**

** This posting has been **reopened. Those that have already applied need not reapply.**

**Weekend work may be required, on occasion. **

**This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.**

The following Military Occupational Specialty codes are generally applicable to this position.

Applicants must fully complete the summary of experience to determine if minimum qualifications are met

**ESSENTIAL DUTIES / RESPONSIBILITIES**:
1. Receive, review, sort and route mail and other correspondence.

2. Lift, push, move or carry baskets, carts or bins for the distribution or destruction of documents.

3. Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answer questions and explain licensing and permit codes; and supply information regarding license and permit processing, policies, and procedures.

4. Prepare, interpret, and disseminate information regarding rules, regulations, policies, and procedures concerning driver license services and agency programs.

5. Respond to customer inquiries for information, locations, and services. Research and provide required information and actions, forms or fees required for customers to obtain/renew licenses or for purchases of various official documents and the Department’s publications.

7. Create, maintain, and audit activity logs, files, and reports on driver license services.

10. Operate a personal computer in a local area network configuration and use several software and imaging systems simultaneously to view, query, enter, retrieve, and edit license related data.

11. Demonstrate working knowledge of Driver License Division processes and procedures.

12. Adhere to all Texas Department of Public Safety (TXDPS) and Driver License Division policies.

13. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.

14. Perform other duties assigned.

**Qualifications**

**GENERAL QUALIFICATIONS and REQUIREMENTS**:
**Education **- Graduation from standard senior high school or equivalent.

**Experience **- Minimum of one (1) year customer service experience, clerical or administrative support work.

**License/ Certification** - Valid Texas driver license or identification (ID card) required. If hired with a valid out of state driver license a Texas license must be obtained within (90) days of moving to Texas. If moving within state of Texas, a valid Texas license must be obtained within thirty (30) days.

**Regulatory knowledge** - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

**Technology **- Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Working knowledge of SharePoint is preferred.

**Interpersonal Skills** - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

**Organizational and Prioritization Skills** - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

**Research and Comprehension** - Must demonstrate ability to access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner quickly and efficiently. Knowledge of office practices, administrative and technical procedures, and applicable policies, administrative codes, and statutes is required.

**Analytical Reasoning/Attention to Detail** - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able to identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems. Be able to examine documents, evaluate findings, and recognize

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