Academic Advisor

3 weeks ago

San Jose, United States California State University Full time

**Job no**: 536278

**Work type**: Staff

**Location**: San José

**Categories**: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

**Job Summary**

The Academic Advisor will support the enrollment, retention, engagement, and graduation of Junior and Senior year students. Under the general supervision of the Managing Director, this individual will provide academic advising and success coaching to upper-division undergraduate students in all majors in the College. The Academic Advisor will build rapport, ease transition, and support retention by advising students on academic requirements and procedures, providing support for students facing a variety of moderately complex institutional and personal problems, connecting students to appropriate resources on campus to foster student success, and advocating for the needs of individual students and groups of students.

**Key Responsibilities**
- Provide holistic academic advising and support to a cohort of students during their last 60 units.
- Implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success.
- Monitor academic progress by leveraging early support systems
- Implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester
- Participate in college and university-wide programs and events that support student success as directed by the SSC and UAS
- Provide academic advising during orientation

**Knowledge, Skills & Abilities**
- Basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for the purposes of effective holistic academic advising
- Strong advising skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making
- Effective communication skills (both written and verbal) with individuals/groups. Ability to present clear and concise information. Excellent customer-service skills.
- Ability to advise students individually or in groups on routine matters
- Ability to communicate with constituents in a professional and respectful manner
- Demonstrate sensitivity to cultural diversity and commitment to equity

**Required Qualifications**
- Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
- Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

**Preferred Qualifications**
- Master’s degree from an accredited four-year college or university in Counseling, Student Affairs, or related area
- Equivalent of two years progressively professional student services work experience.
- Experience working in an advising office/center, preferably a high volume and fast-paced work environment.
- Experience working with students, staff, faculty and administrators from a diverse background.
- Experience with university and college advising policies and procedures

**Compensation**

Classification: Student Services Professional II
Anticipated Hiring Range: $4,841/month - $5,250/month
CSU Salary Range: $4,841/month - $6,884/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

**Application Procedure**

Click to complete the SJSU Online Employment Application and attach the following documents:

- Resume
- Letter of Interest

**Contact Information**

University Personnel
408-924-2252

**CSU Vaccination Policy**

The CSU strongly recommends that all individuals who access any in-person program or activity (on

**Additional Information**

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set

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