Ft Asst Mgr Customer Service

4 weeks ago

Chester, United States Food Lion Full time

**Address**:USA-SC-Chester-1436 J A Cochran Bypass

**Store Code**:Store 02804 Front End (7237060)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

**PRIMARY PURPOSE**

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

**DUTIES AND RESPONSIBILITIES**
- Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
- Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
- Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or

exceed customers’ expectations
- Control store expenses through proper ordering, care for supplies and equipment
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
- Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
- Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
- Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
- Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
- Ensure proper control of all store funds and company assets
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Ensures compliance with local, state and federal regulations
- Adheres to all company guidelines, policies and standard practices
- Maintains security standards
- Successfully complete Computer Based Training (CBT) and Training guide
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
- Performs all other duties as assigned

**QUALIFICATIONS**
- A high school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

**PHYSICAL REQUIREMENTS**
- Ability to use computers, smart devices, and other communication systems required to perform job functions
- Ability to use hand held computers for orders, mark downs, scan outs, and inventory
- Stand 100% of the time, frequently walking short distances
- Ability to push or pull up to 2000 pounds using a pallet jack or float
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
- Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleane

  • FT Customer Service Leader

    6 days ago

    Chester, United States Food Lion Full time

    Address: USA-VA-Chester-13145 Rivers Bend Blvd Store Code: Store 00966 Front End (7217528) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • FT Customer Service Leader

    5 days ago

    Chester, United States Food Lion Full time

    Address: USA-VA-Chester-9801 Chester Road Store Code: Store 00711 Front End (7214266) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...

  • FT Customer Service Leader

    4 weeks ago

    Chester, United States Food Lion Full time

    Address: USA-VA-Chester-9801 Chester Road Store Code: Store 00711 Front End (7214266) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...

  • Garden Center Merchandiser

    1 month ago

    Chester, United States National Garden Service Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Part-Time, Seasonal Garden...

  • Customer Service Representative

    2 weeks ago

    Chester, United States Maximus Full time

    General information ...

  • PT Service Center Associate

    2 months ago

    West Chester, United States The GIANT Full time

    Address: USA-PA-West Chester-698 Downingtown Pike Store Code: GC - Store Mgrs (2600350) At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and...

  • Customer Service Representative

    2 days ago

    Chester, United States MAXIMUS Full time

    Description & Requirements Customer Service Representative - Healthcare Location - Chester, VA (On-site Position) Hourly Base Pay - $17.20 plus $1800+ in potential bonuses!* Schedule - Regular and Limited-Service Full-Time schedules available Please note, this posting is for both regular and limited service (FT) positions. All positions are on-site...

  • Customer Service Representative

    3 weeks ago

    Chester, United States MAXIMUS Full time

    General information Job Posting TitleCustomer Service Representative - HealthcareDateTuesday, July 2, 2024CityChesterStateVACountryUnited StatesWorking timeFull-time Description & Requirements Customer Service Representative Healthcare Location Chester, VA (On-site Position) Hourly Base Pay $17.20 plus $1800+ in potential bonuses!* Schedule Regular...

  • Customer Service Associate

    2 weeks ago

    Chester, United States KOP Consulting Full time

    We are currently looking for an entry-level individual with a customer service background for their full-time Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, or customer service industries excel as they have the people skills to provide the "personal touch" that...

  • Customer Service Representative

    1 month ago

    Chester, United States AMI Communications Full time

    We are eager to bring on a Customer Service Representative who can provide excellent customer service to our clientele and the partnerships that we have. We are looking for someone who has experience working in the restaurant, hospitality, retail sales, or similar customer service industry to be the voice of our partnerships and to provide exceptional...

  • Customer Service Associate

    1 month ago

    Chester, United States KOP Consulting Full time

    Job DescriptionJob DescriptionWe are currently looking for an entry-level individual with a customer service background for their full-time Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, or customer service industries excel as they have the people skills to...

  • Customer Service Associate

    2 months ago

    Chester, United States AAI Communications Full time

    Job DescriptionJob DescriptionWe are currently looking for an entry-level individual with a customer service background for their full-time Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, or customer service industries excel as they have the people skills to...

  • Customer Service Associate

    4 weeks ago

    Chester, United States KOP Consulting Full time

    Job DescriptionJob DescriptionWe are currently looking for an entry-level individual with a customer service background for their full-time Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, or customer service industries excel as they have the people skills to...

  • Customer Service Associate

    3 weeks ago

    Chester, United States KOP Consulting Full time

    Job DescriptionJob DescriptionWe are currently looking for an entry-level individual with a customer service background for their full-time Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, or customer service industries excel as they have the people skills to...

  • Customer Service Representative

    5 days ago

    Chester, United States FROZEN ROPES ORANGE LLC Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Join Our Team as a Full or Part-Time Customer Service Representative Are you a friendly and outgoing individual with a passion for providing exceptional customer service? Frozen Ropes has an exciting job opportunity just for you We're looking for dedicated...

  • Customer Service Representative

    2 weeks ago

    Chester, United States FROZEN ROPES ORANGE LLC Full time

    Job DescriptionJob DescriptionJoin Our Team as a Full or Part-Time Customer Service Representative!Are you a friendly and outgoing individual with a passion for providing exceptional customer service? Frozen Ropes has an exciting job opportunity just for you! We're looking for dedicated Customer Service Representatives to be the welcoming face of our...

  • Customer Service Representative

    2 weeks ago

    Chester, United States FROZEN ROPES ORANGE LLC Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFlexible scheduleOpportunity for advancementTraining & developmentJoin Our Team as a Full or Part-Time Customer Service Representative!Are you a friendly and outgoing individual with a passion for providing exceptional customer service? Frozen Ropes has an exciting job opportunity just for you!...

  • Customer Service Representative

    44 minutes ago

    Chester, United States FROZEN ROPES ORANGE LLC Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsFlexible scheduleOpportunity for advancementTraining & developmentJoin Our Team as a Full or Part-Time Customer Service Representative!Are you a friendly and outgoing individual with a passion for providing exceptional customer service? Frozen Ropes has an exciting job opportunity...

  • Customer Service Representative

    4 days ago

    Chester, United States Here's Help Staffing & Recruiting Full time

    Job DescriptionJob DescriptionBilingual Customer Service RepresentativeTemp-to-Perm, $20-$21/HRMonday - Friday, 1st shift- Receives, enters, and monitors customer orders- Handles inbound customer inquiries via phone and email in a professional and courteous manner- Tracks progress of orders and provides information to customers regarding open orders,...

  • Customer Service Adviser

    2 weeks ago

    Chester, United States Equals Group Plc Full time

    **Customer Service Adviser** Chester, UK / Customer Service / Full - time Role Mission To provide a professional and effective service to customers dealing with all matters in a prompt and efficient manner and ensuring that the needs of the customer are met. **Responsibilities** + To deal with day-to-day customer queries + To respond to incoming calls &...